Overview
The Senior Business Process Reengineering Lead serves as the senior reengineering specialist for PhoenixTeam's Department of the Interior modernization program. This is a hands-on discovery and transformation role for someone who can enter a complex environment, understand how work operates today, and turn that understanding into practical future-state processes and requirements for automation, data, low-code, and AI-enabled solutions.
The role leads cross-office discovery, establishes process and documentation standards, and helps organize a broad modernization portfolio while remaining directly involved in analysis, workshops, process design, pilots, and client-ready deliverables.
Key Functions
- Lead discovery interviews and workshops across programs, offices, and bureaus; map end-to-end current-state workflows and identify root causes of delays, handoff failures, duplicate work, and manual controls.
- Use Python and SQL to analyze process data, establish performance baselines, investigate bottlenecks, and validate whether redesigned workflows improve results.
- Design future-state workflows that simplify work, streamline approvals, clarify roles, reduce manual effort, and create a sound process foundation before technology is introduced.
- Identify dependencies, integration points, data needs, operational constraints, and opportunities for automation, digital forms, Power Platform, and AI-enabled capabilities; translate findings into actionable requirements and recommendations.
- Develop and review SOPs, workflow diagrams, RACI matrices, templates, job aids, and other implementation materials that support consistent execution and adoption.
- Lead pilots and process validation, use measures such as cycle time, error frequency, workload, and user feedback to assess results, and refine the redesigned process based on evidence.
- Provide day-to-day direction and quality review for analysts while partnering closely with the Program Manager, Lead Business Analyst, solution-design staff, and technical team.
Minimum Qualifications
- Bachelor's degree and 8+ years of relevant experience in business process reengineering, process improvement, management consulting, or related transformation work.
- Hands-on proficiency in Python for data preparation and analysis, and SQL for querying, joining, and validating data to support process diagnosis and redesign.
- Demonstrated experience leading large-scale process or operating-model transformation that spans multiple functions, systems, integration points, or stakeholder groups.
- Hands-on experience leading discovery workshops and producing current-state and future-state process designs, including root-cause analysis and implementation-ready documentation.
- Experience translating process findings into requirements and recommendations for technology-enabled change while remaining personally involved in analysis and deliverables.
- Must be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.
Preferred Qualifications or Skills
- Experience leading enterprise transformation for a federal department or agency.
- Management consulting, federal advisory, or professional-services experience in ambiguous, high-change environments.
- Hands-on use of generative AI or LLM tools to support research, analysis, workflow redesign, prototyping, or process improvement.
- Familiarity with Microsoft Power Platform, Microsoft 365/SharePoint, data and API concepts, or other technologies used to modernize manual workflows.
- Lean Six Sigma or comparable process-improvement training or certification.
Position Details
- Employment type: Full-Time, W2.
- Location: Primarily remote within the U.S.; occasional travel to Department of the Interior locations may be required based on project needs.
- Hours: 40 hours/week, Monday-Friday, with required availability during DOI core hours of 9:30 a.m.-3:30 p.m. ET.
- Target start: As soon as possible, subject to required government onboarding.
- Program: Department of the Interior (DOI) modernization program.
- Openings: 1.
- Contract labor category: Reengineering Specialist, Senior.
- Eligibility: Must be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.
About PhoenixTeam
PhoenixTeam partners with organizations to deliver real results across GenAI, data, product, and technology. We help clients modernize legacy systems, redesign complex workflows, and move practical AI and digital solutions into production in regulated environments.
PhoenixTeam is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.
