Agent Technology Support Specialist - REMOTE from any US based location

Job Details

CNO Financial Group, Inc. (NYSE: CNO) is a leading insurance and financial services company focused on securing the future of middle‑income America. Through brands such as Bankers Life, Colonial Penn, and Washington National, CNO delivers life and health insurance, annuities, financial services, and workforce benefits to more than 3.3 million policyholders, supported by $38.3 billion in total assets.

With a strong financial foundation, national presence, and a culture rooted in integrity, excellence, and people‑first values, CNO offers meaningful opportunities for professional growth and impact across its U.S. locations, including its headquarters in Carmel, Indiana.

This position is not eligible for visa sponsorship.

CNO Financial Group is hiring an Agent Technology Support Specialist who is tasked with servicing agent inquiries including basic to moderately complex software questions and issues. The specialist will use information provided by the agent, and defined processes and procedures to triage potential issues and provide solutions or education in the process. The specialist will document issues and work with subject matter experts on resolutions. The specialist will serve as the main point of contact with the agent and will be responsible for following up with resolutions.

This is your opportunity to manage multiple priorities and be able to make decisions that are appropriate for the agent, customer, and the company.

Core responsibilities and deliverables:

• Troubleshoots basic to moderately complex sales technology technical issues over the phone, email, or zoom.
• Escalates more complex issues to others as needed.
• Provides guidance and solutions to resolve field issues with sales technology tools, using relatively defined operating processes and procedures, logs calls and issues.
• Responds to emails that are received in the technical support queues.
• Tests real time technical issues for triage on routine tasks.
• Identifies and escalate software issues to subject matter experts and IT partners.
• Strives to provide exceptional customer service to agents as well as other company employees.
• Identifies and distributes necessary self-help documentation to guide agents with self-service options.
• Assists with small projects and minor software enhancements, under close supervision.
• May assist with testing sales technology tools and software updates, under close supervision.
• Good relationship management/teamwork skills; good conflict and issue resolution skills.
• Ability to multi-task.
• Team oriented and able to develop partnerships.
• Good verbal and written communication skills.
• Strong customer focus with the ability to handle escalated issues.
• Basic knowledge of Microsoft Office and/or related software is required.

What you need:

• High school diploma, GED, or 2 years of equivalent work experience.
• Basic knowledge of sales technology tools and processes.
• Ability to think through problems and prioritize issues.
• Assists with small projects and minor software enhancements, under close supervision.
  

What will set you apart:

• Associates degree or 4 years of equivalent work experience.

CNO Financial Group offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, Dental, and Vision insurance
• Performance-based bonus or sales incentive
• 401(k) retirement plan with company match
• Short-term & long-term disability insurance
• Paid time off and 10 corporate holidays
• Paid parental leave
• Company-paid life insurance
• Mental & Financial Well-Being Resources

Click on this link for additional information.

CNO supports a flexible work environment and encourages Associates to work where they are most productive. This position may work fully remotely from any US-based location, provided they are able to work Central or Eastern Time hours. All work must be performed within the United States, and occasional travel to corporate offices may be required.

Associates living within 60 miles of a corporate office (Carmel, IN; or Chicago, IL) have access to work from that location as needed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.