Project Manager - Remote

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties and special projects may be assigned. Levels of Authority and Decision Making are indicated as follows:

The Project Manager supports the design, launch, and operationalization of new business lines and technology programs that drive value for Polaris Pharmacy Services. This person helps take initiatives from concept to execution — working alongside the Director and cross-functional teams to build, launch, and hand off programs that run.

This is a hands-on execution role. The Manager supports coordination across Legal, Compliance, Finance, Operations, and Technology — helping drive projects forward, tracking milestones, and flagging risks before they become problems. A meaningful part of this role is partnering with IT on system implementations, integrations, and technology rollouts that support both new initiatives and existing operations.

Think of this as a builder-in-training role with real ownership. Each initiative has a business case, a build plan, and a measurable outcome. The Manager helps drive all three, working closely with internal teams and external partners/vendors.

Types of Initiatives This Role Will Support

Initiatives will vary by type and complexity. The Manager will be expected to engage across the following:

• New Service Line Support — Helping assess, design, and stand-up new business lines, including operational and contracting support

• Manufacturer Program Support — Supporting the launch and day-to-day management of specialty pharmacy programs with pharmaceutical manufacturer partners

• IT & Technology-Enabled Projects — Serving as a key project lead on technology initiatives: system implementations, integrations, workflow automation, and AI-enabled tools; partnering closely with IT on requirements, testing, rollout, and adoption

• Payor & Access Support — Assisting with programs that improve patient access through payor coordination, prior authorization workflows, or benefit design support

• Program Improvement Projects — Supporting the diagnosis and rebuilding of underperforming programs, and helping relaunch them at scale

Ownership & Responsibilities

Business Case & Financial Support

• Support the Exec leader and Finance team in building financial models: revenue projections, cost structure, and margin analysis

• Track actuals vs. projections during the build phase and maintain reporting

• Support throughput, staffing, and revenue forecasting in Excel across concurrent initiatives

Initiative Design & Cross-Functional Execution

• Help define operating models and document how value and workflows will function

• Build and maintain launch plans and track milestone progress

• Coordinate with Legal on contract logistics and documentation

• Coordinate with Compliance on regulatory, licensure, and policy requirements

• Coordinate with Finance on invoicing, payment terms, and reporting needs

• Partner with IT/Technology on system selection, integration requirements, data needs, and vendor coordination — this is a core, ongoing part of the role

• Coordinate with Operations on site readiness, staffing models, workflow design, SOPs, and training

IT & Technology Project Involvement

• Act as a project coordinator/lead on select IT initiatives (system rollouts, software implementations, workflow tools)

• Gather and document business requirements for technology projects and translate them for both technical and non-technical stakeholders

• Support user acceptance testing, training rollout, and change management for new systems and tools

• Track technology project timelines, risks, and dependencies alongside other strategic initiatives

Partner & Stakeholder Support

• Serve as a day-to-day point of contact for initiative partners during the build phase: vendors, manufacturers, and technology partners

• Support meetings with external partners and internal leadership; build credibility through reliable follow-through

• Help manage multi-party coordination across competing priorities and timelines

Operational Build & Transition

• Support execution during launch: SOPs, staffing coordination, training materials, and workflow documentation

• Help build programs to be transition ready: documented, staffed, and generating predictable output

• Support handoff to program owners and remain available for escalation as needed

Portfolio Reporting & Performance

• Maintain up-to-date status reporting across assigned initiatives: milestones, financials, and risks

• Report progress to the CSO on initiative health and pipeline

• Flag risks early and help develop corrective action plans