NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Support & Maintenance Engineer (L2/L3) to join our team in Frisco, Texas (US-TX), United States (US).
Job Description:
- We are seeking an experienced Application Support & Maintenance Engineer (L2/L3) with strong expertise in BMC Control-M to provide production support, maintenance, monitoring, scheduling administration, troubleshooting, and continuous improvement of enterprise batch processing environments. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical batch workloads, file transfers, and automated job scheduling processes across distributed and mainframe platforms.
- The role requires hands-on experience in Control-M administration, workflow scheduling, incident management, root cause analysis, and collaboration with application, infrastructure, database, and business teams in a 24x7 support environment, radiology infrastructure, and imaging workflow management, ensuring high availability and operational excellence of clinical imaging systems.
Day to Day job Duties: (what this person will do on a daily/weekly basis)
Application Support (L2/L3)
- 5+Years of experience in Providing L2/L3 support for Control-M scheduling and workload automation platforms.
- 5+Years of experience in Monitoring daily batch operations and ensure successful completion of scheduled jobs.
- 5+Years of experience in Investigate, analyze, and resolve job failures, scheduling issues, and workflow interruptions.
- 5+Years of experience in Handling incidents, service requests, and problem records within SLA commitments.
- 5+Years of experience in Performing Root Cause Analysis (RCA) and implement preventive actions.
- 5+Years of experience in Coordinating with application, database, infrastructure, and business teams during major incidents.
- Participate in on-call support and critical production support activities.
- Control-M Administration
- Create, modify, schedule, and maintain Control-M jobs, folders, and workflows.
- Manage calendars, scheduling tables, conditions, resources, and dependencies.
- Configure job alerts, notifications, escalation paths, and monitoring dashboards.
- Support Control-M upgrades, patches, and system maintenance activities.
- Manage user access, security roles, and operational controls.
- Perform Control-M agent installation, configuration, and troubleshooting.
- Batch Operations & Monitoring
- Monitor enterprise batch processing environments and workload execution.
- Ensure timely execution of critical business jobs and overnight batch cycles.
- Analyze job performance and optimize batch processing schedules.
- Support high-volume processing environments meeting business SLAs.
- Handle reruns, restarts, recovery activities, and failure management.
- Change & Release Support
- Review and implement scheduling-related change requests.
- Support application releases requiring batch job deployments.
- Validate job dependencies and end-to-end workflow execution.
- Participate in CAB reviews and production deployment activities.
- Continuous Improvement
- Identify opportunities for automation and workload optimization.
- Improve operational efficiency through proactive monitoring and alerting.
- Develop reusable scheduling standards and best practices.
- Recommend solutions to reduce operational risk and improve reliability.
- Documentation & Compliance
- Maintain operational runbooks, SOPs, and knowledge articles.
- Document job dependencies, schedules, escalation procedures, and recovery steps.
- Support audit, compliance, and regulatory requirements.
- Ensure adherence to ITIL processes for Incident, Problem, Change, and Release Management.
Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)
- Control-M - 5years of hands on experience
- 5+years Strong hands-on experience with BMC Control-M Workload Automation.
- 5+years Experience with:
- Job Scheduling & Batch Automation
- Control-M Enterprise Manager (EM)
- Control-M Server & Agents
- Calendars and Scheduling Criteria
- SMART Folders
- Conditions & Resources
- Alerts and Notifications
- Workload Monitoring
- Batch Recovery Procedures
- Operating Systems - 5years of hands on experience
- Linux/Unix Administration
- Windows Server Environments
- Scripting - 5years of hands on experience
- Shell Scripting (Bash/Korn)
- PowerShell
- Python (preferred)
- Database Knowledge - 5years of hands on experience
- Oracle
- SQL Server
- PostgreSQL
- Basic SQL troubleshooting and query execution
- File Transfer & Integration - 5years of hands on experience
- Managed File Transfer (MFT)
- SFTP/FTP
- Batch Interfaces
- Automated Data Processing Workflows
- Monitoring Tools - 5years of hands on experience
- Control-M Monitoring
- Splunk
- Dynatrace
- AppDynamics
- ServiceNow
Required Experience
- 5+ years of application support experience.
- 3+ years of hands-on Control-M administration and support.
- 5+years of Experience supporting enterprise production environments.
- Strong knowledge of batch processing, workload automation, and job scheduling.
- Experience working in 24x7 support operations.
- Familiarity with ITIL processes and service management practices.
- Preferred Skills
- Control-M Certification.
- Experience with cloud platforms (Azure, AWS).
- Experience integrating Control-M with ERP, ETL, data warehouse, and business applications.
- Knowledge of DevOps and CI/CD pipelines.
- Experience with Healthcare, Retail, Banking, Insurance, or Manufacturing domains.
- Soft Skills
- Excellent analytical and troubleshooting skills.
- Strong communication and stakeholder management abilities.
- Ability to work under pressure during critical incidents.
- Strong documentation and process-oriented mindset.
- Ability to collaborate effectively with global teams.
Preferred Education Qualification
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- Relevant BMC Control-M certifications preferred.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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