Manager, Payer Integration

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a Manager for the Payer Integration team.

Responsibilities:

Manage team of Payer Integration Managers, with primary role to get health plan integrations across the finish line with customers and provide strategic support to organization about working with payers through future initiatives

Act as cross-functional Subject-Matter expert related to the Health Plan Integration (HPI) product offered to customers (including training, problem solving and providing input to product as needed)

Support partnerships related to HPI work including business development, product design and creating an optimal member/customer experience

Participate in Sales conversations as needed to help support and qualify the product’s implementation with the customer health plan

Provide consultation related to payer integration and billing to support future Lyra products and services

Work closely with Billing, Marketing, Product, Health Plan/Health system and Customer Support teams to identify trends in member concerns and consider updates as needed including work with provider team

Assist product team in documentation and conversations with health plans and customers related to HPI launch and ongoing support

Develop relationships with key players at health plans to facilitate integrations and customer support

Help solve complex set-up challenges with different health plans 

Display agility and comfort with ambiguity to adapt and adjust to the market, the state of the organization and quickly shifting priorities

Requirements:

10+ years of work experience in a high-growth, fast paced environment

College degree or years of applicable manager experience

Experience in employer-sponsored health benefits space and preferably experience working with or for a health plan

Passion for mental health and changing the healthcare landscape

Excellent listening and communication skills - both oral and written with an emphasis on gaining trust and credibility, building relationship at all organizational levels both external and internally

Ability to solve problems in a highly collaborative manager

Strong project management skills and a demonstrated ability to build processes that can scale

Experience working with customers, implementing digital products/services including coordination with health plans

Passion for working in collaboration across internal teams, both leading and supporting multiple stakeholders

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."