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Account Service Administrator

CSA Service Solutions LLC.

Role overview

Qualifications

  • Passionate about delivering quality solutions
  • Interest in accuracy
  • Conscious communicator
  • Desire for learning and questioning

Responsibilities

  • Work order creation, dispatching and closure processes for designated client(s)
  • Follow-up on dispatched calls and ensure parts are ordered and tracked
  • Provide work planning and scheduling for multi-functional work teams
  • Communicate with clients to collect service requirements and schedule services

Key facts

Hard skills

Other skills

  • Data Reporting
  • Detail Oriented
  • Adaptability
  • Teamwork
  • Problem Solving

About the company

CSA Service Solutions LLC. logo

CSA Service Solutions LLC.

Industrial Equipment Maintenance & Repair

CSA is a nationwide technical service and professional solutions provider specializing in the Self-Service, Critical Power, Laboratory and Healthcare technology sectors. We've developed a cost effective service delivery methodology through the creation of our Customer Centric Service Delivery Model that enables us to deliver the highest quality technical equipment services and professional solutions at very competitive prices. This scalable model serves as the service delivery engine powering the technical sectors we specialize in and enables us to provide service delivery solutions across most high-tech industries. CSA Self-Service Solutions – Interactive Kiosks & Digital Signage CSA Self-Service Solutions is a premier self-service solutions provider focused on providing professional solutions that lower the total cost of ownership throughout the lifecycle. www.csakiosk.com CSA Power Solutions - Complete Solutions for Critical Power Systems CSA Power Solutions provides a comprehensive portfolio of critical power systems sales, rental and service solutions. We provide comprehensive solutions that are customized to meet any critical power requirement. www.csapower.com CSA Laboratory Solutions - Laboratory Optimization & Compliance Solutions CSA Laboratory Solutions is a nationwide service provider of practical, science-based multi-vendor laboratory instrument services, asset management and FDA compliance consulting. www.csalabservices.com CSA Healthcare Solutions - Service Solutions for Healthcare Technology Companies CSA Healthcare Solutions provides service solutions for medical equipment manufacturers, medical equipment dealers, healthcare IT companies and pharmaceutical manufacturers. Our solutions include flexible medical device & laboratory services, clinical education solutions and FDA compliance & validation services. www.csahealthcare.com

Company details

IndustryIndustrial Equipment Maintenance & Repair
Company size201 - 500

Links

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Job description

Equipment Management Service And Repair (EMSAR) is looking for an Account Service Administrator who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. The Account Service Administrator will support the company's mission, vision, and values.

Seeking a talented and competitive Account Service Administrator that thrives in an evolving, exciting environment. The successful candidate will have an interest in accuracy, be a conscious communicator and have an appetite for learning, listening and questioning.

  • Work order creation, dispatching and closure processes for designated client(s).
  • Follow-up on dispatched calls, make sure they are scheduled appropriately and if needed, parts are ordered and tracked.
  •  Routinely tracked and reported on work orders.
  •  Provide work planning and scheduling for multi-functional work team in accordance with established processes and procedures.
  •  Communicate with clients to collect service requirements and schedule services.
  •  Coordinate scheduling of services provided by OEMs and third-party vendors.
  •  Provide logistical coordination between customers and EMSAR field service team to ensure parts, test equipment and other necessary components for service are ordered, shipped and received.
  •  Maintain customer asset management, inventory, and/or CMMS software systems as applicable for service operations.
  • Compile, sort and enter various forms of data into different reports for customer and EMSAR management.
  • Close all work orders in the operating system for FSE's without log ins to Service Max.
  • Assure the FSE's Service receipt (FSR) is emailed or faxed and all information is filled in
  • May review work of others
  • In absence of manager, will be provided autonomy to make independent decisions.
  • Take on new projects as requested
  • Other duties as assigned

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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