Product Support Analyst

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Position Summary 

The Product Support Analyst collects, reconciles, organizes, validates, and analyzes healthcare data used in data-processing workflows. The role monitors and maintains data imported to and exported from R1 workflow systems and supports the associated database platform. The analyst helps ensure that data is accurate, complete, timely, and handled in accordance with company and client requirements. 

Key Responsibilities

Data Operations and Workflow Monitoring 

• Monitor and maintain workflows, schedules, and metrics governing data movement to and from multiple R1 workflow systems using established tools and processes. 

• Perform daily file and account maintenance, monitoring, and backup coordination. 

• Monitor and troubleshoot database workflow systems and escalate issues when appropriate. 

• Validate and process source data files and support data input and output across systems and applications. 

• Assist with month-end closing processes.
   

Data Quality, Audit, and Issue Resolution 

• Identify, research, and help resolve data variances between client systems and R1 systems to support accurate and timely account resolution. 

• Audit client data, data processes, and client statements; document findings and provide clear feedback. 

• Troubleshoot data irregularities and provide direction toward resolution. 

• Communicate data variances, impacts, status, and resolution accurately and promptly to the appropriate partners. 

• Complete assigned tasks and processes in accordance with documented requirements and expected results. 
  

Reporting, Documentation, and Continuous Improvement 

• Create and support operational reports, statistics, and metrics. 

• Create and maintain standard operating procedures as client or process workflows change. 

• Participate in team meetings, new initiatives, and the development of more efficient and standardized workflows. 

• Follow company, client, and industry data-handling policies and best practices. 

• Communicate effectively with team members and leadership. 

• Perform other innovative and progressive projects and duties as assigned. 

Required Qualifications 

• Proficiency with Microsoft Excel and Microsoft Office applications, including formulas, functions, queries, filtering, and data analysis. 

• Ability to identify discrepancy patterns and prioritize resolution activities. 

• Experience reading and interpreting file format specifications. 

• Experience performing data-quality checks, validations, and quality-assurance activities. 

• Experience manually extracting, transforming, and loading data into operational systems. 

• Experience using extract, transform, and load (ETL) solutions. 

• Working knowledge of SQL, including the ability to extract and manipulate data from a database. 

• Strong research, analytical, troubleshooting, and problem-solving skills related to data-integration issues. 

• Effective written and verbal communication, listening, organization, and prioritization skills. 

• Demonstrated technical aptitude and ability to learn and use multiple technology resources. 

• Ability to work independently and collaboratively as part of a team. 

• Close attention to detail and a strong commitment to quality. 

• Demonstrated discretion and sound judgment when managing complex processes, decisions, and confidential or sensitive information. 

Preferred Qualifications 

• Experience working with healthcare data. 

• Understanding the healthcare revenue cycle and healthcare transaction sets. 

• Experience reading and interpreting data-mapping documents. 

• Experience driving standardization and ongoing data quality improvements. 

• Experience with data management systems, including SQL-based platforms. 
  
  

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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