English Speaking - Customer Support Officer

Role Overview

We are looking for an English-Speaking Customer Support professional to join our team remotely.

Working Hours: 18:00–02:00 Cyprus time
Location: Remote – open to candidates worldwide
Language: Excellent/fluent English is essential

This shift may be particularly suitable for candidates based in Latin America, where the working hours correspond more closely to regular daytime hours.

If you have strong communication skills, a customer-focused approach, and are comfortable working within these hours, we would be happy to hear from you.

Key Functions:

• Acting as the essential link between clients and the market.
• Assisting clients by reporting trends and providing market information.
• Addressing client queries regarding trading and the instruments that are available to them.
• Training new clients on company's platforms and trading tools.
• Providing an understanding of technical and fundamental analysis to clients.
• Continuously providing clients with market updates.
• Understanding the client's needs and trading profile in order to provide support and guidance where required.
• Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
• Be able to cross sell company services to provide client improvement.
• Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
• Maintain high levels of client acquisition, retention and re-activation.

Core Competencies and Required Background:

• A minimum of 2 years’ previous experience within the Forex sector.
• Fluent in English Language.
• Excellent communication and organizational ability.
• Ability to work on own initiative, expand and generate business.
• Ability to work under pressure.

Benefits:

• Competitive Remuneration Package
• Discretionary Performance-based Bonus
• Performance-oriented and rewarding company culture.
• Highly Motivated Environment

Who we are:

At our team, we foster a culture of continuous learning, collaboration, and inclusivity. We celebrate diversity and encourage employees to bring their authentic selves to work. Our dynamic and fast-paced environment provides ample opportunities for professional growth and development.

Equal Pay Commitment:

We are an equal opportunity employer committed to fair and transparent compensation practices. Employment and remuneration decisions are based on objective, job-related criteria and are made without discrimination of any kind.

Recruitment Process:

• CV Review
• Invitation to online Interview
• Final Interview
• Job Offer to successful candidate.