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Pharmacy Technician Prior Authorization Representative

ICONMA

Role overview

Qualifications

  • At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function
  • Candidate should be comfortable utilizing the full MS Office Suite
  • Excellent customer service skills (written and verbal) a must
  • High-Volume Healthcare Call Center Experience

Responsibilities

  • Provide professional phone assistance to all callers through the criteria based prior authorization process
  • Maintain complete, timely and accurate documentation of all approvals and denials
  • Transfer all clinical questions and judgment calls to the pharmacist

Key facts

Hard skills

Other skills

  • Customer Service
  • Microsoft Office
  • Verbal Communication Skills
  • Computer Literacy
  • Multitasking

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our Client, a Retail Pharmacy company, is looking for a Pharmacy Technician Prior Authorization Representative for their Remote location.
 
Responsibilities:
  • This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process.
  • Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
 
Requirements:
  • Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are required and Word and Excel is helpful)
  • At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. (preferred)
  • The Pharmacy Technician certification is preferred but not required at a state or national level.
  • Will also consider a Pharm Tech Trainee license.
  • Advanced computer skills including word processing and spreadsheet utilization.
  • Excellent customer service skills (written and verbal) a must.
  • High-Volume Healthcare Call Center Experience
  • Minimum 1 year of inbound call center experience
  • Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
  • Strong customer service and communication skills
  • Pharmacy Technician Experience / Knowledge:
  • Pharmacy Technician experience strongly preferred
  • Active Pharmacy Technician License, Certification, or Trainee License preferred
  • Computer Multitasking & Documentation Skills:
  • Ability to navigate multiple systems while handling calls
  • Proficiency with Outlook and MS Teams required
  • Strong data entry and documentation skills
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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