Pension Administrators

Job title:

Job Description:

Working Hours

Monday to Friday, 40 hours per week. Typical working hours are 9am to 5.30pm, although there may be some flexibility around start times, with working hours commencing between 7.30am and 10am, depending on business requirements.

What you'll be doing

• Working towards overall team goals to deliver excellent customer service in line with procedural and Service Level requirements, handling a variety of pension administration tasks, which may include bereavement cases, changes of address, valuations, quotations, projections and policy amendments.
• Investigating and resolving complex member queries and complaints, requiring strong attention to detail and analytical thinking.
• Communicating clearly and professionally with members, beneficiaries and third parties, both verbally and in writing, ensuring a high standard of correspondence at all times.
• Identifying and reporting risks, complaints and breaches in line with internal processes and regulatory requirements.
• Adhering to Quality Management Systems and compliance standards set by Capita and relevant regulatory bodies.
• Taking ownership of your personal development and building knowledge across different areas of the pension lifecycle.
• Supporting wider team objectives and contributing positively to a collaborative team environment.

What we're looking for:

• Proven experience in pension administration.
• Strong knowledge of Defined Benefit (DB) pension schemes.
• Strong experience carrying out and checking manual pension calculations, with a high degree of accuracy.
• Intermediate Excel skills, with experience using it for data management and administrative tasks.
• Confidence in investigating complex issues and working through problem-solving scenarios.
• Strong written communication skills, with the ability to draft clear, professional correspondence and consider the wider member impact.
• Excellent attention to detail, numeracy skills and a commitment to delivering work right first time.
• Ability to manage workload effectively, prioritise tasks and meet deadlines.
• A collaborative team player with the ability to support and positively contribute to the wider team.
• Previous experience of bereavement administration within a pension environment would be advantageous.

Security Clearance Requirement

This role will require additional Security Check (SC) clearance. Further information can be found here:

SC Guidance for Applicants

Please note that, in order to be eligible for SC clearance, applicants will normally need to have resided in the UK continuously for the past five years.

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you?

• 23 days' holiday (rising to 27) with the opportunity to buy additional days
• Discounted insurance policies
• Company matched pension
• Life assurance
• 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Discounts on retails, socialising, health and wellbeing, travel and technology
• And much more..

What we hope you’ll do next: 

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Please make sure to include an up-to-date CV with your application.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. 

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