This is a remote position.
Role: Vendor Support Contractor
Engagement: Contract, 40 hrs/week, remote
Location: Europe
Start: [asap] |
Duration: [rolling 3-month terms]
Overview
We're looking for an organized, detail-oriented contractor to support our vendor management team. This is hands-on operational work - keeping our systems, communications, and records running smoothly as we continue to grow our program.
Key Tasks
● User Management
○ Onboard new users and provision accounts/credentials across relevant systems
○ Keep access records accurate and up to date
● Information Management
○ Update vendor details (rates, contact info, other key records) in our trackers
○ Draft and send announcements, blasts, and targeted outreach to vendors/linguists
○ Track and log responses, following up as needed
● Vendor Recommendations
○ Pull from existing vendor data to help project managers identify suitable vendors for specific projects (e.g., by language pair, rate, availability, past performance)
● Linguist Support
○ Respond to inbound linguist questions, primarily via email
○ Escalate anything that needs specialized input
● Documentation
○ File and organize documents and records digitally
○ Maintain clear, easy-to-navigate folder structures
Requirements
What we're looking for
● Strong organizational skills and attention to detail
● Comfortable with mail merge for bulk communications
● Proficient in Google Sheets, Docs, and Drive, as well as shared email platforms like Front or Fin
● Clear, professional written communication (a lot of this role is email-based)
● Bias for efficiency and proposing process improvements/automation
● Able to work independently and manage a steady volume of recurring tasks
● Experience with vendor/data management or coordination roles a plus
