Program Coordinator

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Eurofins Assurance offers third-party certification and supply chain compliance services across North America, helping the Food, Dietary Supplements, Cosmetics, OTC drugs industries meet the requirements of retailers, brands and consumers, facilitating international trade.  Eurofins Assurance certification also helps companies demonstrate regulatory compliance, commitment to best practices, and to continuously improve.

Job Description

To work as part of the Operations Team providing a high level of professional customer service to our clients. Responsible to be knowledgeable of program area requirements, to ensure proper application of program operational rules, and to implement efficient planning, coordination and execution for all certification and 2nd Party Audits across the assigned program area/s. To be the main contact for clients of the assigned program area, ensuring operational compliance with all program and accreditation requirements.

Program Coordinator Duties Include but are not Limited to the Following:

Delivering Excellent Customer Service for clients and contractors. Main contact for external stakeholders, including clients and external scheme owners. Coordinate and arrange audits, oversee execution of certification and 2nd party audit processes end-to-end in line with the requirements of the applicable program and ISO 17065 requirements. Coordinate and oversee execution of accreditation and witness audits for all programs. Maintain up to date, working knowledge of program operational requirements and contribute to process improvements and changes to ensure delivery of efficient and compliant certification services. Attend meetings and conferences as required by Certification Program Owners (CPO) or support the business at trade events.

• Liaison with CPOs /
• Preparation and issue of Audit application forms and contracts to new and existing clients
• Liaison with clients to arrange dates for audit visits to maintain Certification status in ADVANCE of their audit window and the subsequent communication with auditors
• Liaison with auditors regarding booked audits (Employed and Subcontractors)
• Maintaining and updating Audit scheduling systems
• Managing the audit diary effectively and efficiently to ensure optimum Auditor utilisation and minimise audit delivery costs
• Liaison with GRMA / ANAB / SSCI  or technical manager to assist the planning of Compliance and witness audits and support maintainenance of witness records
• Ensure assignment of audits to auditors with correct skill categories
• Maintain log of all lost and gained sites, including reasons for leaving (where applicable) and contact details – communicate all losses and gains to Sales / Account manager for follow up
• Ensure Sales is advised of any potential new clients for follow up
• Maintain an up to date list of all clients including address, contact details and Job Title of key personnel, ensuring ADMS is updated accordingly
• Ensure all key communication with sites is saved in the client files
• Support continuous improvement of systems and ways of working including defining  system enhancement requests for Eurofins Assurance Online (EAOL) or other supporting software
• Document all client info within the audit system – to include all 2nd Party clients as well as external scheme clients
• Generate Standard operating procedures (SOPs) for EAOL and Eurofins Assurance US systems
• Use and implement of EAOL as certification tool, maintaining accurate data
• Follow and document certification processes including uploading of reports, certification decision and certificate generation into EAOL.
• Attend & participate in team meetings
• Ensure accurate pricing, for efficient invoicing. Including follow up on collection of overdue invoices
• Execute withdrawal of certification when payment is not received, or site no longer meets certification requirements
• Manage cadence of all surveillance, monitoring, or recertification activities
• In addition, any other duties which may reasonably be expected to fall within the scope of this position, as assigned.

Qualifications

Basic Minimum Education Requirements:

• Bachelor’s degree in life science, food science/technology, quality, regulatory affairs, data science, engineering, or related area.

• Additional work experience can be substituted for education.

Basic Minimum Qualifications:

• Minimum 1-3 years of experience
• Demonstrated competency with Microsoft Excel, Word, PPT and databases is essential
• Commitment to providing Excellent Customer Service is essential
• Data management experience a plus 
• Authorization to work in the United States indefinitely without restriction or sponsorship.

The ideal candidate would possess:

• Ability to think on your feet, work well under pressure and a strong urge to get the job done are all essential for this role.
• Strong interpersonal and communication skills are essential as is ability to have a flexible attitude to work and the constantly changing demands of the role and the industry.

Additional Information

Position is full-time working remotely Monday - Friday 08:00am - 5:00 pm, and additional hours as needed. 

Excellent full-time benefits including:

• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.