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Customer Support (non-technical)

Umbrel

Role overview

Qualifications

  • Great written communication skills
  • Ability to empathize with users
  • Willingness to engage with users actively

Responsibilities

  • Support users across all online channels for non-technical issues
  • Work with logistics and fulfillment team to resolve order/shipping issues
  • Help users with order modifications, returns, replacements, and repairs
  • Create how-tos, guides, wikis, knowledge base for recurring questions

Key facts

  • Remote from: United States
  • Full time
  • Customer Support Representative
  • English

Hard skills

Other skills

  • Problem Solving
  • Empathy
  • Social Skills

About the company

Umbrel logo

Umbrel

Blockchain, Crypto & Web3

We’re hiring: https://umbrel.crew.work

Company details

IndustryBlockchain, Crypto & Web3
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

In this role, you will:

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)

  • Work with our logistics and fulfillment team to resolve order/shipping issues

  • Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs

  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions

We hope you:

  • Have great written communication skills

  • Like talking to users and are willing to constantly do so without external encouragement

  • Are able to empathize with users, and genuinely care about their problems — we can’t exist without them

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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