Freelance, UX Researcher

Seer Interactive is a digital marketing consultancy that harnesses compassion, data, and technology to make a mark on our communities - our coworkers, our clients, our industry, and our neighbors. We believe in relentlessly pursuing (and sharing) the truth – bringing together millions of data points from quantitative and qualitative sources to base our decisions on. Our purpose is to unlock potential for our communities mentioned above. Our vision is a world where it’s easy to do the right thing throughout those communities. If you’re ready to uplift others, challenge your ego, commit to the truth, and be better than yesterday – keep reading.
Seer is a remote first agency and Certified B-Corp with team members working across the country. If an office environment is more your style, this position can also sit in our HQ office, Philadelphia. We can only consider candidates based in the US who are able to work continental US based hours.
The Role: As a UX Researcher Contractor at Seer, you'll partner with our Sr. UX Lead and Sr. UX Strategist on the Creative Services team to shape user experiences across a diverse range of digital projects. You'll lead both evaluative and generative research, with a focus on usability testing and in-depth interviews, and turn what real people do and say into insights that guide UX strategy and design decisions. You're quick to pick up patterns, patient enough to identify long-term trends, and you own research studies end-to-end, from setup to readout. For the right person, there's strong potential for this role to evolve into a part-time or full-time position. Until then, we are looking for about 15-20 hours a week.
Role Highlights

Plan and run the research

• Partner with the Sr. UX Lead and Sr. UX Strategist on Seer's Creative Services team to execute research studies for cross-industry clients across B2B and B2C

• Lead evaluative research, including moderated and unmoderated usability studies, to assess the usability and effectiveness of user interfaces and identify areas for improvement

• Conduct generative research, including in-depth interviews and early-stage moderated research, to identify user needs and opportunities for product growth and innovation

Coordinate the logistics

• Manage research coordination end-to-end, including study setup, screener development, and participant recruiting

• Review project plans and briefs, flagging any dependencies or concerns early

Synthesize and share what you learn

• Code and synthesize findings into insights readouts or slide deck deliverables with relevant research clips for Creative Services team review

• Communicate research plans to Creative Services team stakeholders and maintain communication throughout the research process

• Prepare, execute, and deliver all studies on time

Work smarter with AI

• Follow Seer's AI Policy and apply generative AI tools to research workflows such as screener drafting, transcript analysis, and synthesis, validating every output before it reaches a client

Essential Skills

• You have deep, hands-on experience running evaluative research, including moderated and unmoderated usability testing
• You have experience planning and conducting in-depth interviews and other generative research methods
• You have experience managing research logistics, including study setup, screener development, and participant recruitment
• You have a working understanding of web and mobile technologies and experience with remote research tools such as UserInterviews, PlaybookUX, UXtweak, and Outset.ai
• You are a strong analytical problem solver who can code qualitative data and translate findings into clear, actionable, data-driven recommendations
• You are detail oriented, highly organized, and able to manage multiple projects across different clients at the same time
• You are comfortable working independently within a defined scope and part-time schedule
• You feel strongly that research quality depends on rigor, and you validate AI-assisted outputs rather than accepting them as-is
Bonus
• You have experience conducting UX research in an agency or consulting environment
• You have a background in storytelling and generative user research methodologies
• You have consultative experience in digital marketing disciplines such as SEO or GEO

This might not be the right role for you if...

You need guaranteed full-time hours from day one

You prefer to support research rather than own studies end to end

You'd rather focus on quantitative or survey research than usability testing and interviews

You need detailed direction on every step of a study

Have questions about recruitment at Seer? Check out our Custom GPT: Guide to Talent Acquisition at Seerto drop in your questions! You can ask it anything about our hiring process, and how to best prepare for an interview with us.
As a B-Corp Certified organization, we are committed to creating an inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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