Partner Success Executive (Remote)

Partner Success Executive

Think you’ve got a “knack” for working on a team and want to be at the forefront of modernizing student success with one of the fastest-growing peer tutoring solutions in the country?

Knack is a leading student success platform transforming peer tutoring to help colleges and universities expand access to academic support and prepare students for success in the classroom and beyond. In partnership with colleges and universities across the country, Knack delivers affordable and impactful peer tutoring programs that help institutions build stronger student support ecosystems and improve student outcomes.

If you’re a curious, driven, and collaborative professional who wants to help modernize peer learning and make a meaningful impact on college students, look no further.

The role...

We are seeking a full-time Partner Success Executive (PSE) to join our growing Partner Success team, reporting directly to our Vice President of Partner Success. This role sits at the intersection of partner success, strategy, engagement, and growth and is ideal for someone who thrives in a cross-functional environment and enjoys building strong relationships with college and university partners.

As a PSE, you will serve as the primary relationship manager for a portfolio of partner institutions, helping partners successfully launch, engage, adopt, and grow their Knack programs. You will build trusted relationships with campus stakeholders, support retention and expansion efforts, use data to identify opportunities, and connect Knack’s work to partner goals and student success priorities.

You’ll work closely with Sales, Marketing, Operations, and Academic Relations to deliver a cohesive partner experience and drive successful outcomes.

This is an individual contributor role for someone who is ready to take ownership of partner relationships, contribute to growth, and develop their skills in strategic partnership management.

What you get...

• Competitive salary & vested stock options (equity ownership)
• Health care benefits (medical, dental, vision), 401K, and wellness stipend
• Flexible time off
• Work-from-home flexibility and monthly stipend
• Company-sponsored technology and equipment
• Company events and outings
• Autonomy, ownership, and the opportunity to grow alongside a phenomenal and passionate team

What you get to do...

• Manage a strategic portfolio of 10–20 college and university partners, building strong relationships and developing engagement strategies that support partner success.
• Build trusted relationships with campus stakeholders through regular meetings, strategic touchpoints, and proactive communication.
• Develop and execute partner engagement plans aligned to institutional priorities and Knack’s partnership goals.
• Support successful partner launches, ongoing engagement, program adoption, and stakeholder communication.
• Lead renewal activities and partner retention efforts, helping partners understand and realize the value of their Knack partnership.
• Identify opportunities for growth, including expansions, upsells, referrals, and additional stakeholder adoption, and collaborate with Sales and Marketing to pursue them.
• Conduct regular program reviews and strategic conversations to assess progress, identify challenges, and uncover opportunities for improvement and growth.
• Leverage partner data and insights to provide clear, actionable recommendations that strengthen program performance, engagement, and impact.
• Collaborate with Sales, Marketing, Operations, and Academic Relations to ensure a seamless partner experience and alignment across the partner lifecycle.
• Partner with internal teams to increase program visibility, stakeholder engagement, and campus adoption.
• Contribute to internal knowledge-sharing, process improvements, and strategic initiatives that strengthen the Partner Success organization.
• Travel as needed to support partner engagement, relationship development, and growth opportunities.

This may be for you if...

• You have 4-6+ years of experience in higher education, sales, account management, customer success, program management, or partnership management. EdTech experience is a plus.
• You are passionate about education and student success and excited by the opportunity to make a tangible impact.
• You excel at building relationships and are comfortable engaging with a range of campus stakeholders.
• You are proactive, organized, and thrive in a fast-paced environment where you can take ownership and make an impact.
• You have experience managing relationships, projects, accounts, or programs and are comfortable balancing multiple priorities.
• You enjoy working with data and can translate insights into clear recommendations and next steps.
• You are comfortable identifying opportunities for partner growth and collaborating with internal teams to pursue them.
• You thrive in collaborative environments and are equally comfortable contributing to a team and taking the lead when needed.
• You are willing to travel as needed to support partner engagement and growth opportunities.
• You value teamwork, mission-driven work, accessibility, and supporting student success.

Extra Credit!

• Experience with peer tutoring or peer programs in higher education
• EdTech experience
• Experience as a peer tutor or in student support roles
• Experience working directly with colleges and universities
• Experience connecting programs or services to student success outcomes
  
  

About Knack

Knack Technologies, Inc. launched in 2016 at the University of Florida by a founding team who came together to build peer communities that would be more enjoyable, relevant, and effective than traditional learning environments.

Today, we enable college students to connect with each other for in-person and online tutoring by offering an award-winning peer tutoring platform with web and mobile applications that are equal parts functional and aesthetic. We partner with some of the largest universities in the U.S., serving thousands of students, tutors, and college administrators every single day.

We’re proud to be backed by top-tier Silicon Valley investors including Jeff Vinik (Owner, Tampa Bay Lightning), Precursor Ventures, Bellini Capital Partners, Bisk Education Ventures, Elysium Venture Capital, Arizona State University Enterprise Partners, TiE Tampa Bay Angel Fund, and Alex Sink (Former CFO, State of Florida).

We’ve been featured on Inc.com, Forbes, TechCrunch, EdSurge, ELearning Inside, Entrepreneur.com, USA Today, and many other well-known publications/media outlets. Our team has won numerous awards including the 2019 Lumina Foundation’s Education Innovation Prize, UF’s Big Idea Business Plan Competition, Village Capital’s 2018 Education Program, the 2015 Thiel Summit Pitch Competition, and the 2017 1776 Challenge Cup.

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