Overview:
Join our dynamic team as an ATM & Card Operations Specialist and play a crucial role in supporting our bank’s debit and credit card programs and ATM network. You will interact with our bankers and contact center, ensuring smooth operations and exceptional service. Your responsibilities will include processing new and replacement debit cards, maintaining existing debit cards, providing internal customer support, and monitoring ATM/ITM activity.
What You’ll Do:
- Customer Service Excellence: Deliver efficient, accurate, and high-quality service while maintaining strong customer relations both internally and externally.
- Card Processing: Handle new and replacement debit card orders using multiple computer system applications.
- Account Maintenance: Perform maintenance functions on existing debit card accounts and address transaction approval or denial questions.
- Issue Resolution: Review and correct rejected debit card orders, monthly re-issue reports, and lost/stolen debit card reports.
- Mail Management: Log and maintain all returned mail for debit cards and identify debit cards to be closed from daily closed account reports.
- Support & Expertise: Respond to Debit Card/ATM/ITM inquiries via email or telephone, and provide ongoing support for instant issue debit cards, Card Controls application, and Mobile Wallets.
- ATM/ITM Monitoring: Monitor ATM/ITM status using multiple computer system applications and submit technician service calls when necessary.
- Cross-Training: Become cross-trained in all department functions to ensure comprehensive support.
Requirements For Success:
- Regulatory Knowledge: Understanding of federal and state banking regulations, and bank policies and procedures.
- Interpersonal Skills: Excellent customer service skills and ability to function in an office environment.
- Independence: Ability to work independently with minimal supervision during single-person shift rotations.
- Communication: Clear and concise verbal and written communication skills.
- Technical Proficiency: Proficient in Microsoft Word, Excel, Outlook, and ability to learn other internal and external systems, tools, and web-based programs.
- Task Management: Ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines.
- Team Spirit: Willingness to assist others and cross-train on all functions within the department.
- Attention to Detail: Accuracy, detail-oriented, and ability to focus on repetitive tasks.
Preferred:
- Experience: 1+ years of banking or financial experience.
- Education: Associate’s degree.
Conditions of Employment:
- Must be able to pass a background & credit check
- This is a full-time, non-remote position.
- Schedule flexibility to work evenings and weekends as needed.
FLSA Status: Non-exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Pay Range:
USD $18.27 - USD $19.42 /Hr.
