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Customer Support Specialist

Oddin.gg

Role overview

Qualifications

  • Solid understanding of esports titles, match formats, and live betting workflows
  • Comfort working with back-office interfaces and reading JSON responses
  • Fluent spoken and written English
  • Readiness to work rotating shifts, including weekends

Responsibilities

  • Act as the dedicated point of contact for global B2B clients during live trading events
  • Investigate and verify market states, analyze odds, and resolve settlement disputes
  • Coordinate multi-client incident responses and conduct escalations
  • Perform match integrity checks and maintain accurate documentation

Key facts

  • Remote from: Czechia
  • Freelance
  • Customer Support Specialist
  • English

Hard skills

Other skills

  • Communication
  • Problem Solving

About the company

Oddin.gg logo

Oddin.gg

Sports Betting & iGaming

Oddin.gg is the number one B2B choice for esports betting, enabling the growth of its partners by providing an engaging esports betting experience through its end-to-end esports betting ecosystem. Oddin.gg’s clients benefit from its multi-award winning esports odds feed, risk management, iFrame solution, widgets, 24/7 content, live esports data, and marketing services. The company maximizes its partners’ profitability by combining automated infrastructure and machine learning algorithms with advanced data science. Oddin.gg powers solutions for Betsson, Betway, Yolo Group, Stake, OpenBet, Vibra Gaming, Betby, and many more sportsbook and platform providers on a global scale. Oddin.gg is licensed in New Jersey, Colorado, West Virginia, Ohio, Arizona, Maryland, US, and Ontario, Canada, and is in the process of acquiring multiple more licenses in North America. Our mindset Born from a deep understanding of esports and a burning desire to build something meaningful, Oddin.gg was founded in 2018 with a singular goal: to transform our experience and adventurous spirit into something bold, exciting, and lasting. Since day one, we've been driven by curiosity, ambition, and a relentless pursuit of excellence. We're not just building a company; we're creating an environment where talented people come together, prioritize delivery, get things done, and take full ownership. Here, focus, accountability, and teamwork aren't just buzzwordsβ€”they're the very pillars of how we operate. We champion those who take initiative, care deeply about their impact, and know how to enjoy the process. Because when our people thrive, Oddin.gg truly soars. Oddin.gg is growingβ€”and fast. In just a few years, we've exploded from 50 to nearly 300 team members, and we're not hitting the brakes. We're launching new verticals, evolving our processes, and unlocking fresh opportunities for our people to learn, experiment, and shine.

Company details

IndustrySports Betting & iGaming
Company size201 - 500

Links

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Job description

Location: Prague

Remote (Rotating Shifts)

ICO cooperation

𖀍 Oddin’s Call

Oddin.gg is the global leader in esports data science. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, we provide cutting-edge esports betting solutions worldwide. As our company rapidly expands that’s why we’re looking for a Customer Support Specialist to help us drive our growth!

Your Position on the Board

  • Be the Frontline Voice: Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure.

  • Investigate Live Data: Dig directly into back-office tools, Grafana, Freya, and log outputs to verify market states, analyze odds, check JSON payloads, and resolve settlement disputes.

  • Manage Live Incidents: Coordinate multi-client incident responses via incident.io, driving clear updates and conducting seamless escalations with Trading, Product, Risk, and Customer Success.

  • Uphold Integrity & Accuracy: Perform match integrity checks, confirm tournament alignments, update game parameters, and maintain accurate documentation in Jira and HubSpot.

  • Execute Shift Handovers: Collaborate with global offices (including Prague and Lima) to deliver structured shift handovers that keep 24/7 operations running flawlessly.

Our Idea of You

  • Esports & Betting Knowledge: solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements).

  • Technical & Investigative Mindset: Comfort working with back-office interfaces, reading JSON responses, using browser developer tools, and applying basic API troubleshooting steps.

  • Exceptional Communication: Fluent spoken and written English with the ability to communicate technical and trading issues clearly, calmly, and concisely to international partners.

  • Methodical Problem-Solving: A structured approach to isolating root causes, analyzing evidence, and prioritizing urgent operational issues.

  • Shift Flexibility: Readiness to work rotating shifts, including weekends, in a 24/7 live environment.

 

Why Join Oddin.gg?

  • High Impact: Join a newly formed core team of 6 Customer Support Specialists with high visibility and direct influence on client trust.

  • Clear Career Growth: Fast-track potential into Senior Customer Support Specialist or Team Lead roles as our global operations scale.

  • Modern Stack: Work with modern incident management, monitoring, and ticketing workflows, leveraging AI tools to streamline routine tasks.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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