Contingent Workforce Business Partner

About the team

Zillow's Contingent Workforce (CW) team enables the company to scale talent in a flexible, compliant, and efficient way. We partner closely with the Employee Service Center (ESC), Product, Talent Acquisition, Procurement, and business leaders to deliver a seamless experience for hiring managers and contingent workers.

Our team sits at the intersection of people, process, and systems, ensuring that the workflows and tools that power the contingent workforce program operate smoothly and evolve with the needs of the business.

About the role

The Contingent Workforce Business Partner serves as the primary operational support resource for assigned business units and hiring managers. This role is responsible for managing contingent workforce transactions and processes within the Vendor Management System (Beeline), while providing guidance and support throughout the contingent labor lifecycle.

The CW Business Partner develops a strong understanding of the business units they support to effectively assist managers with hiring requests, program processes, and issue resolution. This role acts as a trusted program resource, ensuring a positive manager experience, operational excellence, and compliance with contingent workforce policies and procedures.

You Will:

Support Hiring Managers

• Build strong working relationships with hiring managers across assigned business units and develop an understanding of their teams, functions, and workforce needs.  

• Serve as the primary point of contact for contingent workforce program questions and support.

• Guide managers through contingent labor processes and requirements.

• Educate managers on program policies, procedures, and best practices.

• Partner with hiring managers to understand upcoming contingent workforce demand, hiring priorities, and anticipated resource needs. 

Program Operations & Beeline Administration

• Create, update, and manage contingent labor requisitions within Beeline.

• Support the end-to-end contingent workforce lifecycle, including requisition creation, onboarding, extensions, rate changes, conversions, and offboarding.

• Ensure requisitions and worker records are accurate and compliant with program requirements.

• Maintain data integrity and documentation within program systems (e.g., VMS)

• Proactively monitor program activity, including aging requisitions, upcoming worker end dates, onboarding activity, and other key milestones to identify potential issues and ensure timely action.

• Apply and reinforce contingent workforce policies and program requirements consistently, identifying exceptions and escalating complex matters when appropriate.

Supplier Partnership & Performance Management 

• Manage and maintain relationships with current staffing suppliers, ensuring partners are positioned to effectively support the organization’s evolving hiring needs.

• Regularly review supplier performance through scorecards, service-level metrics, hiring outcomes, and stakeholder feedback to identify strengths, gaps, and opportunities for improvement.

• Partner with suppliers to address performance gaps, drive accountability and continuous improvement, and ensure appropriate capacity and capabilities are in place to meet business demand. 

• Evaluate the effectiveness of the supplier portfolio and recommend adjustments or optimization strategies when needed to improve quality, responsiveness, and overall hiring outcomes.

• Serve as a key point of connection between staffing suppliers and internal stakeholders, proactively communicating hiring priorities, demand changes, and expectations to enable successful delivery.

Issue Resolution & Escalations

• Proactively identify potential operational, supplier, or compliance risks and partner with appropriate stakeholders to address concerns before they impact the business. 

• Investigate and resolve contingent workforce-related issues and inquiries.

• Track and manage escalations through resolution while providing regular stakeholder communication.

Program Support & Continuous Improvement

• Identify process gaps and recommend operational improvements.

• Support reporting (e.g., requisition volume, time-to-fill, supplier performance, rates, aging, extensions, etc.) audits and compliance activities when applicable. 

• Contribute to initiatives that improve manager experience and program efficiency.

• Support rollouts of new processes, policies, VMS enhancements, and supplier changes, including related stakeholder communications, training, and education. 

• Leverage program data and reporting to identify trends, surface opportunities, and provide insights that improve program effectiveness and hiring outcomes.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $70,500.00 - $112,500.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $66,900.00 - $106,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 3+ years experience supporting contingent workforce programs, staffing operations, MSP environments, or workforce administration, internal program experience a plus.

• Experience using Beeline or a similar Vendor Management System (VMS).

• Strong customer service, organizational, and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to manage multiple requisitions, priorities and stakeholders in a fast-paced environment.

• Strong attention to detail and process orientation.

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. 

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.