Associate Customer Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

The Associate Customer Specialist role supports the Canadian Training & Education organization by managing contract administration, payment processing, customer operations, and compliance-related activities involving Healthcare Professionals (HCPs). This position plays a critical role in ensuring contracts and payments are processed accurately, efficiently, and in accordance with company policies while collaborating with multiple cross-functional partners across the organization
This is a remote position based in Bogotá, Colombia, supporting stakeholders across Canada. Occasional travel may be required.

Responsibilities may include the following and other duties may be assigned:

·        Receive and process requests to create contract records

·        Partner with Legal on the creation and administration of Canadian Healthcare Professional consulting agreements and related contracts

·        Process invoices, payment requests, and other billing requirements

·        Perform audits and reviews of incoming requests and supporting documentation

·        Coordinate with Compliance, Finance, Marketing, Legal, Accounts Payable, Vendor Master, and Training & Education teams to ensure timely execution of requests

·        Communicate with internal stakeholders and Canadian Healthcare Professionals via email, phone, and business systems

·        Maintain departmental policies, procedures, and documentation

·        Gather, track, verify, and manage information from multiple sources to support operational activities

·        Support process improvements and workflow enhancements

·        Participate in special projects and business initiatives as assigned

Required Knowledge and Experience:

·        Bachelor’s degree

·        1 to 3 years of relevant professional experience

·        Minimum of 1 year of experience supporting contracts, contract administration, contract processing, or contract-related activities

·        Experience working with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint

·        Ability to manage multiple tasks and priorities while maintaining a high level of accuracy and attention to detail

·        Strong organizational and stakeholder management skills

·        Fluent English communication skills, both written and verbal

Preferred Qualifications:

·        Experience supporting Healthcare Professional (HCP) engagements or customer-facing healthcare operations

·        Experience in contract administration, payment processing, invoice management, or compliance-related activities

·        Experience working in the medical device, healthcare, pharmaceutical, or other regulated industries

·        Reporting, analytics, or data management experience

·        Experience supporting cross-functional projects or process improvement initiatives

·        Familiarity with SAP or other enterprise systems

·        Customer service experience supporting internal or external stakeholders.

·        French language proficiency

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).