Microsoft Dynamics 365 Customer Insights (Data Cloud) Architect

This is a remote position.

• Employment Type: Contract
  
• Work Mode: Remote
  
• Location: Offshore
  
• Total Experience Required: 6 to 10 years
  
• Relevant Experience Required: 3+ years of dedicated architecture and implementation experience within the Microsoft Dynamics 365 Customer Insights (Data/Journeys) ecosystem
  
• Mandatory Certification: Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate or Power Platform Solution Architect Expert
  

• Design and govern the global Customer Insights data architecture, configuring real-time data ingestion pipelines from Microsoft Dataverse, Azure Data Lake, Azure Synapse, and external third-party transactional networks.
  
• Architect complex Identity Resolution rules, establishing data unification parameters, deduplication logic, match/merge profiles, and unified Customer 360 schemas.
  
• Build advanced calculated insights and measures, utilizing custom SQL-based metrics, behavioral attributes, and predictive models to score customer lifetime values and churn probabilities.
  
• Design high-impact, omni-channel customer journeys, configuring dynamic audience segmentation rules, real-time trigger events, and personalized content loops across communication channels.
  
• Establish secure platform integration blueprints, constructing data streaming flows connecting Customer Insights with Power BI dashboards, core Dynamics apps (Sales/Service), and external API endpoints.
  
• Enforce absolute data privacy and governance guardrails, managing role-based access controls (RBAC), multi-tenant compliance frameworks, and corporate data scrubbing rules (GDPR/CCPA).
  
• Audit platform operations and processing latencies, monitoring ingestion sync health, data refresh cycles, segment processing times, and API limit throttles.
  

Requirements

• 6 to 10 years of enterprise data engineering, CRM consulting, or marketing technology experience, with 3+ dedicated years actively designing, building, and maintaining setups explicitly on the Microsoft Dynamics 365 Customer Insights (formerly Customer Data Platform) framework.
  
• Strong technical mastery of Microsoft Dataverse, Power Platform structures, Azure data ecosystem tools (Data Lake, Synapse), SQL, advanced segmentation logic, and REST APIs.
  
• Deep structural understanding of big data concepts, semantic data modeling, customer lifecycle matrices, identity resolution strategies, and cloud governance frameworks.
  
• Mandatory certification: Microsoft Certified: Dynamics 365 Customer Insights Associate or Power Platform Solution Architect Expert.
  

• Prior experience implementing Azure AI/ML studio integrations to feed custom predictive models directly into Customer Insights profile grids.
  
• Familiarity with real-time web/mobile tracking integrations utilizing JavaScript SDKs or enterprise tag management tools.