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French Remote Customer Service Agent in Madrid

Recruit4 Work SL

Role overview

Qualifications

  • Fluent in French
  • 1 year in customer service preferred
  • Basic computer skills (MS Office)
  • Strong communicator – verbal & written

Responsibilities

  • Answer incoming calls and emails from customers, partners, and suppliers
  • Provide advice, guidance, and solutions for customer queries and incidents
  • Keep customers informed about coverage, claim status, and resolutions
  • Make follow-up calls on claims and collections

Key facts

  • Remote from: Spain, Indiana (USA)
  • Full time
  • Junior (1-2 years)
  • Customer Service Agent
  • English, Spanish, French

Hard skills

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Active Listening
  • Computer Literacy
  • Detail Oriented
  • Telephone Skills
  • Empathy
  • Adaptability
  • Success Driven
  • Proactivity
  • Multitasking

About the company

Recruit4 Work SL logo

Recruit4 Work SL

Staffing & Recruiting

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities. Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation? A company specialized in recruitment and selection will take those aspects seriously in the profile. Recruit4.work is such a company. Recruit4.work searches and finds candidates at any level. We will find you the man or woman who fits seamless within your organisation structure and culture as regards to education, experience, caracter and ambitions. We guarantee that there will be the optimal click between your company and your new professional. Therefor you can be sure that your new employee will be a reinforcement in every way to your organisation, also at the long term. Please, call for more information. You may also call this number if you have any additional questions. Spain: +34937370972 Netherlands: +31103400345

Company details

Company typeScaleup
IndustryStaffing & Recruiting
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.

🌟 Ready to take your career to sunny Madrid? ☀️

We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience 💬✨

💼 Responsiblities

  • 📞Answer incoming calls and emails from customers, partners, and suppliers.

  • 📲Provide advice, guidance, and solutions for customer queries and incidents.

  • 🤝Keep customers informed about coverage, claim status, and resolutions.

  • 🛠️Make follow-up calls on claims and collections.

  • 💰Apply cross-selling and retention techniques where applicable.

  • 💻Record all relevant data accurately in our systems.

🧠 Skills & Abilities

  • Customer-oriented and empathetic 💙

  • Excellent communication (verbal & written)

  • Results-driven and proactive 🚀

  • Strong problem-solving and analytical skills

  • Active listening and adaptability

  • Tolerance to stress and perseverance 💪

✅ Requirements

  • 🗣️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus

  • 👉🏻1 year in customer service preferred

  • 💬 Strong communicator – verbal & written

  • 💻 Basic computer skills (MS Office)

  • 💪 Detail-oriented, adaptable & stress-resistant

  • 🤗 Great listener, problem-solver & multitasker

  • 🌟Customer-first attitude

🎓 Education & Technical Skills

  • Secondary Education 🎓

  • Telephone excellence ☎️

  • Complaint handling and customer communication 💬

  • Active listening and computer literacy 👂🏻

🎁 What we offer

  • 💻 100% remote or hybrid setup (if you live in Madrid)

  • 💰 Competitive salary + performance bonuses

  • 🍽️ Meal vouchers

  • 🌴 26 + 7 vacation days per year

  • 💡 All equipment provided (laptop, headset, HDMI/USB adapter)

  • 🏥 Private health insurance after 1 year

  • 🎓 Ongoing training and wellbeing activities

  • 🛡️ Free employee policy + support programs

📍 Location

100% Remote (or hybrid if based in Madrid)

#remote #customerservice #madrid #french

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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