Italian-speaking Customer Service Agent

About the Position

As an Italian-speaking Customer Service Agent, you will be the first point of contact for customers, providing support with sales, after-sales service, product information, and delivery-related inquiries.

You will assist customers with product questions, troubleshoot technical issues, and help resolve order and delivery concerns. The role involves using customer service and diagnostic tools to provide effective solutions and ensure a positive customer experience.

Requirements

• Native-level or C1+ fluency in Italian, both written and spoken
• Strong English communication skills for internal communication and system usage
• Previous experience in customer service or call center roles
• Advanced PC knowledge
• Ability to navigate multiple browser tabs, applications, and virtual environments
• Strong interest in technology and willingness to learn about new products
• Strong communication and problem-solving skills
• Ability to multitask effectively

Responsibilities

• Handle inbound customer inquiries via phone
• Provide support for sales, after-sales, product information, and delivery-related questions
• Troubleshoot technical issues and guide customers through solutions
• Assist with order and delivery issues, including tracking, missing parcels, warranty claims, refunds, and replacements
• Provide product information and recommendations
• Support customers with purchase-related decisions
• Accurately document customer interactions and resolutions in CRM systems
• Escalate complex or unresolved issues to specialized teams when necessary

Contract

• 8-month contract with potential for extension

Apply now to take the next step in your international career.