Partner Success Manager

Reports to: Manager, Partner Success

Location: Remote Australia

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 5M+ endpoints and 15M+ identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

What You’ll Do: 

As a Partner Success Manager, you are the connective tissue between our sales teams and our partners’ long term success. You will join a high energy team focused on a singular mission: ensuring every new partner who joins the Huntress family has a world class onboarding experience. You won’t just point people toward a login screen; you will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market with their own customers. within their first 16 days. You will give more than you take by acting as a dedicated resource for our Channel Account Managers, making sure no partner feels left behind.

In this role, you will be the early warning system for our partner community. By keeping a close eye on license deployment, account health, and early usage patterns, you will spot potential issues before they become problems. You won't wait for permission to fix things - you will give a $h*t by owning the solution, whether that means hopping on a call to provide extra training or coordinating with our technical experts to clear a deployment hurdle. We value perfect imperfection here, meaning we want you to iterate fast on our processes and find better ways to help our partners win, even if the path isn't always linear.

Responsibilities:  

• Drive the onboarding process for new partners, ensuring they are smoothly set up and protected within an appropriate timeframe based on business needs. 
• Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption.
• Conduct post action check-ins with partners following security incidents to ensure they have the support they need and understand how to prevent future issues, while translating these stories into proof of value for their end clients.
• Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment.
• Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends.
• Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team.

What You Bring To The Team:  

• 3+ years of experience in a customer success, account coordination, or enablement role.
• A natural ability to follow processes while bringing high energy and a positive vibe to partner calls every day.
• Strong organizational skills and a knack for managing multiple moving parts without breaking a sweat.
• A collaborative mindset that allows you to work seamlessly across internal sales and account management teams.
• A drive to hit measurable goals and a deep personal ownership of the partner experience.
• Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience is a huge plus.
• Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering).

What We Offer: 

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.