Technical Account Engineer

What You Can Expect

In this role, you serve as the primary technical point of contact for Zoom's most strategic enterprise customers, owning integration challenges from first report to final resolution across Zoom's full suite of Video, Native, Mobile, and CoBrowse SDKs. Day to day, you partner with SDK engineering, Solutions Engineers, and CSMs to diagnose multi-layer technical problems, lead customer troubleshooting calls, and translate complex issues into documented solutions that millions of developers depend on. Candidates without hands-on experience reading and debugging code across JavaScript, TypeScript, or Python, or without direct API/SDK integration or troubleshooting experience, will find the core technical demands of this role difficult to meet. This is a strong opportunity for a technically grounded customer advocate ready to solve hard problems and make a measurable difference at scale. This role reports to a Manager, Technical Account Engineer.

About the Team

The API & SDK team serves as the embedded technical experts for Zoom's most demanding enterprise accounts, covering the full lifecycle of SDK and API integration challenges across Video, Native, Mobile, and CoBrowse SDKs. We collaborate closely with iOS, Web, and CoBrowse engineering alongside TAMs, CSMs, and Solutions Engineers to ensure end-to-end issue ownership and resolution. Our mission is to keep Zoom's most strategic customers running and make their developers' lives easier.

Responsibilities

•Own end-to-end technical support for enterprise customers integrating Zoom's Video SDK (Web, iOS, Android), Meeting SDK, Native SDK, Mobile SDK, and CoBrowse SDK into their products.

•Debug across the full stack, including client-side JavaScript/TypeScript, native iOS (Swift/Objective-C) and Android (Kotlin/Java), Python backend services, and REST/WebSocket APIs.

•Reproduce, isolate, and document customer-reported bugs using session logs, HAR traces, and SDK diagnostics, then drive resolution in close partnership with engineering.

•Lead technical troubleshooting calls with customer engineering teams to diagnose issues, provide workarounds, and coordinate fixes with Zoom SDK engineering.

•Translate customer pain into engineering action by filing detailed bug reports, advocating for feature requests, and ensuring fixes land in the right SDK release.

•Develop and deliver customer-facing technical documentation, architecture diagrams, migration guides, and release-impact assessments.

What We're Looking For

•5+ years of experience in developer advocacy, solutions engineering, or developer relations, with a focus on API/SDK integration, troubleshooting, or customer enablement

•Working knowledge of JavaScript, TypeScript, and Python, with comfort reading and debugging code written by others

•Solid understanding of RESTful APIs, OAuth 2.0 (Server-to-Server and Authorization Code), webhooks, and API rate-limit patterns

•Hands-on experience integrating or troubleshooting client-side SDKs (Web, iOS, or Android); experience with real-time communication SDKs such as WebRTC, SIP, or SRTP is a plus

•Ability to analyze network traces, console logs, HAR files, and crash reports to isolate and pinpoint root cause

•Proven ability to communicate with equal clarity to engineering and product audiences, with strong written and verbal English skills

•Experience with iOS (Swift/Objective-C), Android (Kotlin/Java), CoBrowse technologies, RTMS, media pipelines, or CI/CD frameworks for SDK releases is a bonus

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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