Manager, Business Development

JOB INFORMATION

Requisition ID: 13657 
Number of Vacancies: 1 
Department: Communications & Marketing
Salary Information:  $ 115,570.00  -  $ 144,526.20
Pay Scale Group:  10SA 
Employment Type:  Regular - Hybrid
Vacancy: New 

Weekly Hours:  35 Off Days:  Saturday - Sunday   Shift:  Day
Posted On: Sept 22, 2026
Last Day to Apply: October 14, 2026
Reports to: Head, Communications and Marketing
For Inquiries: Hayley Waldman,  Hayley.Waldman@ttc.ca

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan -  Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Join our Communications and Marketing  department as the Manager,  Business Development. This is a 24 month temporary role offering an exciting opportunity to drive new revenue initiatives across the organization.

What You Will Do

Reporting to the Head, Communications and Marketing, you will drive non-fare revenue generation for the TTC by proactively identifying opportunities across stations, vehicles, digital platforms, retail spaces, real estate, and TTC rights of way looking for partnerships and programs that both generate income and elevate the customer experience. A key part of your work will involve building strong commercial relationships with private sector partners, agencies, and vendors, and bringing forward innovative ideas that reflect industry trends and changing customer expectations.

You will take ownership of sourcing, evaluating, and shaping new non-fare revenue initiatives, using market research, benchmarking, and business case development to assess potential, understand risks, and anticipate customer impact. From there, you will negotiate and manage commercial agreements—such as sponsorships, naming rights, licensing arrangements, and vendor contracts—while working closely with Legal, Procurement, Operational and other TTC teams to ensure alignment with organizational policies and public sector requirements.

Another aspect of the role involves activating TTC spaces and bringing them to life through events, partnerships, brand experiences, community programming, and short term retail opportunities. To support this work, you will conduct on site inspections of TTC properties and retail tenants, ensuring spaces are well positioned for commercial use and operationally sound.

You will also play a strategic role by setting revenue and customer satisfaction targets and monitoring the performance of existing programs. This includes identifying ways to optimize or expand ongoing initiatives and presenting recommendations, reports, and insights to senior leadership and TTC governance bodies. Throughout, you will collaborate with departments across the organization to integrate revenue driven ideas into capital projects, station improvements, and broader customer focused initiatives.

Staying connected to industry developments will be important, and you will continuously monitor emerging technologies, best practices, and trends in transit based commercial programs.

In addition to the above, you will demonstrate behaviours that support diversity, inclusion and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

Participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Communicate in a variety of mediums
• Demonstrate appropriate and effective interpersonal communications through various media
• Develop the business line
• Secure and manage fiscal resources
• Understand the organization's fiscal environment
• Understand and apply relevant laws and regulations

What Qualifications Do You Bring?

• Demonstrated leadership in driving business development strategy and execution, supported by advanced negotiation and stakeholder management skills gained through senior roles in sales, marketing, or advertising.
• Proven ability to identify opportunities and bring them from concept to implementation.
• Strong analytical skills to assess revenue opportunities and partner proposals.
• Solid financial skills: business cases, forecasting, and ROI analysis.
• Clear and confident communication skills, including presenting to senior leaders.
• Knowledge of public-sector  governance, procurement, and accountability frameworks is an asset.
• Ability to balance commercial goals with elevating customer experience, public interest, and political sensitivity.
• Experience managing high-value revenue generating programs, partnerships, or commercial activations.
• Strong understanding of customer engagement and brand aligned experiences.Excellent organizational and project management abilities in a fast moving environment.
• Strong interpersonal skills for effective collaboration with internal and external partners.
• Ability to develop or already have knowledge of the Ontario Human Rights Code and related accessibility requirements.
• University degree or college diploma in Business, Commerce, Finance, Marketing, or a related field or experience deemed to be equivalent, combined with several years of related work experience.      
              

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca .  Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. 

We thank all applicants for their interest but advise only those selected for an interview will be contacted.