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Healthcare Customer Service Representative

Five Star Call Centers

Role overview

Qualifications

  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment
  • Submit the form to show documentation of the call
  • Multitask using several screens and programs during patient/customer interactions

Key facts

Hard skills

Other skills

  • Customer Service
  • Non-Verbal Communication
  • Active Listening
  • Detail Oriented
  • Multitasking
  • Empathy
  • Punctuality
  • Professionalism

About the company

Five Star Call Centers logo

Five Star Call Centers

Customer Experience & Contact Centers

Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers. How? It’s pretty simple. Passion. Authenticity. Happiness. We are passionate - over 35 years strong in the call center outsourcing industry. We are authentic – we genuinely care about our clients’ and their customers. We bring happiness – with each and every experience. We deliver with several solutions designed to fit your specific need - inbound call, email, chat, social media, text, outbound call support or more. All delivered through our Midwest-based associates. They are brilliant at bringing the best experience every day. We are not your ordinary call center. Visit fivestarcallcenters.com, and let’s talk about how we can support you. VISION: To provide world class customer contact solutions to our partners. MISSION: To deliver total customer satisfaction in a passionate, relentless and impactful manner. FIVE PRINCIPLES: PASSIONATE | RESULTS | RESPONSIVE | TRUSTED | CUSTOM FIVE VALUES: INTEGRITY: Doing what is right, in an honest and ethical manner. RESPECT: Treating each other, customers and business partners with consideration and dignity. ATTITUDE: Embracing life with a passionate and relentless pursuit of excellence. Taking ownership and being accountable for solutions. TEAM: Dedicated to working together to accomplish goals through selfless commitment to work and community. APPRECIATION: Celebrating a culture of fun, achievement and gratitude.

Company details

IndustryCustomer Experience & Contact Centers
Company size1001 - 5000

Links

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Job description

Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.     This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications
  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Excellent attention to detail
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

    • Responsibilities
  • Manage large amounts of inbound calls in a timely manner
  • Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment. 
  • Submit the form to show documentation of the call. 
  • Multitask using several screens and programs during patient/customer interactions
  • .One must be able to type and talk at the same time in order to document the call.   
  • Access company and client resources provided to accurately handle the call
  • Skillfully change from one task to another without loss of efficiency or composure
  • Must be able to be empathetic to the patient and their needs. 
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

    • Pay & Benefits
  • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Set shift 11:00am-7:30 pm (CST) ; Work Days - Mon-Fri 
  • Paid Training - typically 2 weeks from 10:00am-6:30pm (CST)
  • Status - Full Time / 40 hours per week

    • Equipment Provided
  • Equipment will be shipped to you for full time employees.  
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 
    • The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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