Project Manager

ZP Better Together is one of the nation's most extensive communication services for the deaf and hard-of-hearing communities. As a leading provider of onsite interpreting services, video relay service, and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.zpbettertogether.com

ZP Better Togethers' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.

We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!

Project Manager

Project Manager Job Responsibilities:

The role of the Project Manager is to lead/manage the top corporate priority projects from inception to completion, to ensure the output of the project meets the specific success criteria and business objectives.  

• Define scope, goals/success criteria and deliverables that support business goals in collaboration with executive sponsor and stakeholders.

• Develop full-scale project plans and associated communications documents.

• Effectively communicate project expectations to team members/stakeholders in a timely and clear fashion.

• Liaise with stakeholders on an ongoing basis.

• Work with delivery leads to estimate/obtain the resources needed to achieve project goals.

• Draft and submit budget (capital or opex) proposals and recommend subsequent budget changes where necessary.

• Negotiate with other department leaders for the acquisition of required personnel from within the company.

• Set and continually manage program/project expectations with team members and other stakeholders.

• Swiftly identify and resolve issues/conflicts within the program/project teams.

• Identify and manage dependencies and critical path.

• Plan and schedule program/project timelines and milestones using appropriate tools.

• Develop and deliver progress reports, proposals, requirements documentation, and presentations.

• Determine the frequency and content of status reports from the team, analyze results, and troubleshoot problem areas.

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

• Define/disseminate success criteria to involved parties throughout project life cycle.

• Build, develop, and grow any business relationships vital to the success of the project.

• Conduct project retrospectives and document lessons learned and improvement actions.

 Project Manager Qualifications / Skills:

• Ability to lead through influencing project teams, that you have no direct authority over, to deliver results and in some cases 

Leadership and Influence

• Lead cross-functional teams without direct authority, gaining cooperation and driving projects toward successful outcomes.
• Influence stakeholders across leadership, client groups, project teams, and other departments.
• Navigate organizational dynamics with diplomacy and sound judgment.

Communication and Stakeholder Management

• Communicate clearly and effectively, both verbally and in writing, across functions and organizational levels.
• Gather customer and user input, simplify complex topics, and prepare concise summaries for executives and stakeholders.
• Negotiate effectively, resolve conflict constructively, defuse tension, and maintain productive working relationships.

 
Execution and Judgment

• Work independently, demonstrate initiative, and develop effective approaches to new assignments.
• Manage competing priorities and exercise sound judgment under deadline pressure.
• Adapt to change, operate effectively amid ambiguity, and remain composed in challenging situations.

 
Technical Understanding

• Understand the technical aspects of assigned programs and projects.
•  Ability to actively drive cross functional project teams and ensure program/project success criteria are met.
•  Ability to communicate orally and in writing - across functions and teams, up and down the chain of command. 
• Ability to listen and gather customer/user inputs, simplifying complex topics for non-technical audiences and prepare quick pointed summaries for executives and stakeholders
• Ability to negotiate and resolve conflict constructively and maintain effective working relationships across stakeholders. 
• Ability to work under limited supervision, display initiative and determine innovative methods by which to complete new assignments.
• Ability to understand technical aspects of the assigned program/projects.
• Ability to adapt to change and deal with ambiguity
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to bring project to successful completion through political sensitivity.
•  Manage competing priorities and maintain sound judgment under deadline pressure

Education and Experience Requirements:

• BA, BS or equivalent experience in Business Administration, Project Management, Operations Management, or Information Technology

• Ability to understand technical requirements, dependencies, and implementation tradeoffs relevant to assigned projects

• 5+ Years Technical Project Management Experience

Highly Desirable:

• Experience with product rollout & lifecycle projects

• Experience managing systems and/or data integration projects

• Experience managing system consolidation projects, data cleanse, transformation & migration, and process consolidation

• Experience managing multiple projects simultaneously

• PMP Certification

• MBA

Work environment:

Employees may experience the following physical demands for extended periods of time.

• Sitting, standing and walking (95-100%) 

• Keyboarding (40-60%) 

• Viewing computer monitor, videophone, and cell phone (40-60%) 

• Lifting computers and other equipment. 

• Position may require some travel.

Disclaimer:  

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.  Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.