Junior Account Manager

Join our commercial team to help coordinate game launches, support client operations, and drive growth for bragg’s global partner ecosystem. In this role, you will manage day-to-day client requests, monitor performance metrics, and build strong working relationships with key partners. Your work directly powers bragg’s mission by keeping operational workflows running smoothly and aligning internal teams to deliver standout player experiences. Working alongside experienced account managers and cross-functional teams, this role offers an exciting launchpad to build your career, learn the iGaming industry, and make a visible impact.

This is a hybrid role based at our Ljubljana office or a remote role.

what you’ll do:

• Coordinate game launches, assist with content updates, and monitor live promotional campaigns;
• Build and maintain positive, trust-based relationships with business partners;
• Support senior account managers in creating and executing growth strategies for clients;
• Handle daily communication with clients and coordinate cross-departmental alignment internally;
• Track business performance, analyze metrics, and prepare KPI reports for clients and internal teams;
• Triage, prioritize, and manage client requests alongside internal product and support teams;
• Cooperate closely with other account managers to ensure prompt information flow across departments;
• Follow up on action items to ensure client queries are resolved in a timely manner;
• Help document operational processes to keep client accounts running seamlessly;
• Assist in identifying operational quick-wins to improve client satisfaction.

what you bring to the team:

• Early career experience or internship background in account management, customer success, or commercial operations;
• A proactive, eager-to-learn mindset with a foundational understanding of key business metrics;
• Strong organizational and multi-tasking abilities to handle varied client requests;
• Strong communication, direct collaboration, and action-oriented problem-solving skills;
• Proficiency in leveraging Generative AI tools (e.g., ChatGPT, Claude, Gemini) to optimize daily workflows, streamline documentation, and enhance data-driven decision-making;
• Fluent English skills (spoken and written) for daily global collaboration;
• High reliability, enthusiasm, and a strong sense of team accountability.

nice-to-haves:

• Basic familiarity with the iGaming, casino platform, or digital entertainment space;
• Experience working with CRM software, task management tools, or reporting dashboards (e.g., Excel, Jira, HubSpot).

why you’ll love this role:

At bragg, we blend enterprise-level tech confidence with a deeply human culture. You’ll work with skilled, supportive people in an environment that respects focus, balance, and life beyond work. From team activities to everyday moments, bragg is a place where we want you to feel supported, connected, and proud of what you do.

Here you will:

• Influence business operations across global markets and support top-tier casino operations;
• Help shape battle-tested processes, performance, and efficiency in a fast-growing international organization;
• Work cross-functionally with product, engineering, content, and data teams to drive measurable outcomes;
• Enjoy flexible work structures that fit your lifestyle;
• Receive an experience-based compensation package, performance bonuses, and locally tailored benefits;
• Benefit from 30 days of vacation;
• Be part of an international team with talented, customer-obsessed colleagues across four continents;
• Grow in a highly collaborative culture where your ownership and ideas matter.

about bragg

At bragg, we are an AI-first company and one global team engineering the technology and content that power the igaming industry. Our mission is to craft the ultimate igaming player experiences by combining battle-tested expertise, proprietary data, and smart technology to build ecosystems that grab attention and spark deep engagement. Across 8 countries and 30+ nationalities, we collaborate directly on next-gen entertainment systems for millions of players worldwide. Here, you’ll join a multicultural community where we grow together, feel valued, and drive true industry innovation.

ready to become a braggster? If you're confident, focused, and ready for your next big challenge, hit Apply - even if you don’t tick every single box. Your unique perspective and technical drive could be exactly what our ecosystem needs. Let’s shape the future of igaming together!