Document Support Associate - QIP

Are you organized, detail-oriented, and looking for an opportunity to make a meaningful impact? Join our Membership Operations team as a Document Support Associate, where you'll play a key role in managing member communications, document processing, quality reviews, and operational support activities that help deliver exceptional service to our customers.

This position is ideal for someone who enjoys working in a fast-paced environment, takes pride in producing accurate, high-quality work, and thrives as part of a collaborative team. You'll have the opportunity to develop valuable operational and technical skills while contributing to processes that directly support our members and business objectives.  This role offers the chance to grow your career while working alongside a supportive team committed to excellence, continuous improvement, and delivering outstanding results.

Note: 

• Candidates must reside within a 50-mile radius of Chattanooga, Tennessee, to support team collaboration and business needs.

Job Responsibilities

• Imaging documents and monitoring scheduling of deliverables; utilizing information to improve services, anticipate and prevent problems, or suggest improvements.
• Processing assigned work according to department procedures and expectations; interpreting transmittals and documents for group accounts.
• Implementing appropriate filing and documentation procedures; maintaining all physical and electronic files in current and accurate condition.
• Performing routine support and addresses administrative needs to meet membership and benefits services goals and case load expectations.

Job Qualifications

Education

• High School Diploma or equivalent

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills

Number of Openings Available

Worker Type:

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BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.