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IT Support Specialist (Remote, USA)

OmegaHires

Role overview

Qualifications

  • 2+ years of IT support experience
  • Experience with Mac and Windows environments
  • Proficiency in troubleshooting hardware and software issues
  • Familiarity with Active Directory for user account management

Responsibilities

  • Assist users with hardware, software, and network issues
  • Troubleshoot and resolve a variety of technical problems
  • Manage user accounts
  • Provide support across both Mac and Windows platforms

Key facts

Hard skills

Other skills

  • Communication

About the company

OmegaHires logo

OmegaHires

Staffing & Recruiting

We are a full service digital and enterprise technology staffing firm. We provide permanent and contingent workforce across a variety of digital and enterprise technologies - Frontend/UX development, Backend/Microservices, Integration technologies, data, DevOps, SAAS products and skills such as project management, testing, automation and more. We do responsible recruiting! We deploy a unique approach to sourcing, screening and assessment to match talent against your requirement. Our training and mentorship programs empower prospective candidates to hone their skills and deliver to ever changing expectations

Company details

Company typeStartup
IndustryStaffing & Recruiting
Company size11 - 50

Links

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Job description

IT Support Specialist (Remote, USA)

Location: Remote, USA
Employment type: Contract
Indicative rate: $33–$43/hr

We are seeking IT Support Specialists to provide exceptional technical support in a remote environment. In this role, you will assist users with hardware, software, and network issues, ensuring a seamless technology experience. You will be responsible for troubleshooting and resolving a variety of technical problems, managing user accounts, and providing support across both Mac and Windows platforms. This position is ideal for individuals who are passionate about technology and enjoy helping others.

Core skills

  • Desktop Support
  • Help Desk
  • Technical Troubleshooting
  • Mac Support
  • Windows Support
  • Active Directory
  • Network Troubleshooting

Required qualifications

  • 2+ years of IT support experience
  • Experience with Mac and Windows environments
  • Proficiency in troubleshooting hardware and software issues
  • Familiarity with Active Directory for user account management
  • Strong communication skills for user support
  • Ability to work in a fast-paced environment

Preferred qualifications

  • Experience with Microsoft 365
  • Knowledge of POS systems
  • Familiarity with ticketing systems
  • Certifications in IT support (e.g., CompTIA A+)

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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