Claims Intake Associate - THREE

Three Insurance, a Berkshire Hathaway company, has been experiencing substantial growth since its start just a few short years ago...and is anticipating even more growth to come! We are an internet-driven company that offers business insurance, such as workers' comp, liability, commercial auto and umbrella policies. We are looking for enthusiastic Claims Intake professionals to join and grow with our team!

Shifts Available: 8:00 - 4:30PM CST.

Job Responsibilities

• Regularly answer calls in a timely, positive manner and provide exceptional customer service
• Receive inbound calls from claimants, attorneys, vendors, brokers, Third Party Administrators and agents in regard to claims
• Make outbound calls, when necessary, to policy holders, claimants, and adjustors accordingly to obtain additional information for claim submission
• Receive and record potential claims by phone and email
• Research requested information using available resources and provide accurate and detailed information regarding all inquiries, based on protocol
• Complete call notes and call reports as necessary and update them within the Claims’ Systems, recording details of comments, inquiries, complaints, and actions taken
• Route calls to other team members and departments when necessary
• Escalate customer concerns as needed

Qualifications

• A general understanding of insurance coverage (e.g. claimant and type of claim, etc.)
• Must be detail oriented, paying special attention to spelling, punctuation, grammar, and information
• Must be compassionate, patient, and professional
• Must have basic computer knowledge – using multiple screens and systems
• Adaptability - Agents must be flexible and open to change
• Excellent research and interpersonal skills
• Experience in customer service

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith starting compensation is being provided. The starting compensation for this position is $20-24/hr. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.