Procurement Customer Service Representative

At Limitlessli, we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs.

The Opportunity:

The Procurement Customer Service Representative is responsible for providing exceptional customer service while supporting the accurate and timely processing of customer orders. This position serves as a key point of contact between customers, Management, and vendors and requires strong communication, organization, attention to detail, and follow-through.

This position is remote and offers you the flexibility of working from home.

Key Responsibilities

• Provide exceptional customer service and maintain a positive, professional relationship with customers.
• Answer incoming calls and assist customers with questions, concerns, and requests.
• Respond promptly and professionally to customer service calls and email inquiries.
• Provide customers with accurate information regarding products, services, pricing, and order status.
• Process, place, and approve customer orders in accordance with established procedures.
• Maintain consistent communication with Management regarding orders requiring review or approval.
• Review orders that are over or under budget and communicate concerns to Management to help prevent unnecessary or unauthorized purchasing.
• Follow up with customers to obtain missing or incomplete orders and ensure orders are processed before established deadlines.
• Communicate and coordinate with vendors regarding orders, products, pricing, availability, and other customer needs.
• Maintain accurate and organized records of customer and vendor interactions, orders, and related documentation.
• Prepare and run reports as requested by Management.
• Research and resolve customer questions, concerns, and complaints in a timely and professional manner.
• Escalate issues to Management when additional approval or assistance is required.
• Maintain confidentiality of customer, vendor, and company information.
• Follow established company policies, procedures, and customer service standards.
• Perform other duties and responsibilities as assigned by the Manager.

Requirements

• Strong work ethic with a proactive approach to completing responsibilities.
• Excellent verbal and written communication skills, including active listening.
• Strong customer service skills with a personable, professional, and positive attitude.
• Effective organizational and time-management skills with the ability to prioritize, multitask, and meet deadlines.
• Strong attention to detail and accuracy.
• Ability to work independently while also demonstrating strong teamwork and collaboration.
• Good computer skills, including the ability to use word processing, spreadsheets, email, and presentation software.
• Ability to learn and navigate company systems and software.
• Basic computer troubleshooting skills.
• Strong problem-solving and decision-making skills.
• Ability to communicate effectively with customers, vendors, Management, and other team members.
• Ability to remain professional and solution-focused when handling customer concerns or complaints.

Core Competencies

• Customer Service
• Communication
• Organization
• Attention to Detail
• Problem Solving
• Teamwork
• Accountability
• Time Management
• Follow-Through
• Professionalism

Service Fee:

Industry standards applicable to the state depending on work experience and level of expertise.

Hours:

US Eastern Standard Time (EST) - Monday to Friday, 08:30 AM to 05:30 PM

Why Limitlessli?

We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.

Essential requirements:

You will need to have some essential tools – a reliable computer and noise-cancelling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.

Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application.

JOIN OUR TEAM!!