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Training Operations Specialist

Role overview

Qualifications

  • Bachelor's degree or certification in human resources, education, business or area relevant to the clinical trial industry
  • 1-2 years' experience working in a corporate training role or in a help desk/call center role
  • Strong organization and time-management skills to prioritize tasks and manage timelines
  • Effective verbal and written communication and interpersonal skills

Responsibilities

  • Scheduling training sessions including confirmation of dates with sponsors, coordination of training invitations for attendees, registration list management, etc.
  • Collection of training materials for live training team - software build, devices, presentation deck
  • Act as a virtual training room monitor including management of meeting room, providing technical support for attendees, and triaging questions in chat
  • Client Reporting: Provide requested ad-hoc reports to clients

Key facts

Hard skills

Other skills

  • Problem Reporting
  • Organizational Skills
  • Time Management
  • Communication
  • Social Skills
  • Problem Solving

About the company

Clario logo

Clario

Contract Research Organizations (CRO)

Clario is a leading healthcare research and technology company that generates high quality clinical evidence for our pharmaceutical, biotech, and medical device partners. We offer comprehensive evidence generation solutions that combine eCOA, cardiac safety, medical imaging, precision motion, and respiratory endpoints. Since our founding more than 50 years ago, Clario has delivered deep scientific expertise and broad endpoint technologies to help transform lives around the world. Our endpoint data solutions have supported clinical trials over 26,000 times in more than 100 countries. Our global team of science, technology, and operational experts have supported over 60% of all FDA drug approvals since 2019. For more information, visit Clario.com

Company details

Company typeXLarge
IndustryContract Research Organizations (CRO)
Company size1001 - 5000

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Job description

Join Clario, part of Thermo Fisher Scientific, to facilitate the setup, delivery, and reporting of all training services for sponsors/CROs, site staff, patients, or internal Clario employees.


What We Offer

  • Competitive compensation and incentives.
  • Private medical coverage and MetLife protection.
  • SZÉP Card and telework reimbursement.
  • Flexible time off.
  • Engaging employee events and hybrid technology support.

What You'll Be Doing

  • Scheduling training sessions including confirmation of dates with sponsors, coordination of training invitations for attendees, registration list management, etc.
  • Collection of training materials for live training team - software build, devices, presentation deck
  • Act as a virtual training room monitor including management of meeting room, providing technical support for attendees, and triaging questions in chat
  • Send survey to attendees
  • Update training documentation to include KTR, attendance list, survey results
  • Client Reporting: Provide requested ad-hoc reports to clients
  • Manage tickets generated via Customer Care in relationship to the learning management system​


What We Look For

  • Bachelor's degree or certification in human resources, education, business or area relevant to the clinical trial industry
  • Professional certifications regarding adult learning or project management are recommended but not required
  • 1-2 years' experience working in a corporate training role or in a help desk/call center role
  • Strong organization and time-management skills to prioritize tasks and manage timelines
  • Effective verbal and written communication and interpersonal skills
  • Strong technical aptitude including the ability to learn new software and tools quickly

At Clario our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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