Find your next role
Strengthen your profile
Satellite Office
Outsourcing & Offshoring
See how your profile stacks up against this role.
We compared the job requirements to your profile to show where you're strong and where you fall short.
Overview
The Service Desk shall be a Level 1 IT service desk for the organization shall conduct the following scope of services under the said Service desk.
● KMD Hardware Support
● Password/Access Requests
● KMD Application Support
● Ticket Management via Halo ITSM
● Incident Management and Request Management
● Escalation Management
● Team Communications via Teams / Email
● Each Service Desk Agent shall contribute at least one knowledge base article per month, either by creating a new article or updating an existing one.
L1 Service Desk Agents - Tasks
● Resolves technical problems and answers queries by telephone or self-service ticket in support of internal customers, software, network, system/application access.
● Diagnoses, identifies, isolates, and analyses problems utilizing records.
● Route calls to Level Two (2) support, application, or system support specialists were needed and to also report major incidents.
● Liaises with KMD Brands’ employees' operations department to address the issues pertaining to the applications outlined.
● Follows a communication plan to report issues and resolutions to affected stakeholders.
● Maintains knowledgebase up to date where applicable.
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
Chief Revenue Officer
Satellite Office
Amber
Amber
KMC Solutions
Sales Consulting
Satellite Office
Satellite Office
Satellite Office
