Director, Program Management

About HealthCentral

HealthCentral is a personalized health experience company at the intersection of media, technology, community, and culture. Through trusted brands including HealthCentral, MedCentral, Oncology News Central, Patient Power, TheBody, and Drops, we connect millions of consumers, caregivers, healthcare professionals, and industry partners with credible health information and innovative engagement solutions.

As we continue transforming into a technology-enabled healthcare platforms company, we are expanding our commercial capabilities across media, influencer marketing, content, social, community, data, and technology solutions.

Position Summary

HealthCentral is seeking a Director of Program Management to lead our project portfolio and drive program-level financial and operational excellence. This role owns end-to-end program delivery — including revenue reporting, risk monitoring, billing reconciliation, and audit support — while partnering closely with Sales, Account Management, Ad Operations, and Finance. The ideal candidate brings deep media and program management expertise, strong financial acumen, and the ability to build scalable processes that support company-wide growth.

Key Responsibilities

• Oversee program management systems and tools, partnering with Finance, Account Management, and Sales to resolve data discrepancies
• Partner with Account Services on recurring revenue reporting cycles, ensuring Finance and executive leadership have an accurate, timely view of new business, cancellations, and revenue shifts
• Analyze operational systems and workflows to identify bottlenecks, inefficiencies, and opportunities for optimization, implementing continuous improvement strategies to reduce costs, enhance productivity, and improve overall operational performance
• Develop and document operational playbooks, SOPs, and templates, and train cross-functional teams on adoption and adherence
• Facilitate change management across departments, driving adoption of new processes and tools
• Proactively monitor revenue risk and escalate to relevant stakeholders 
• Partner with Finance on monthly billing reconciliation processes to ensure revenue is accurately reflected across systems
• Deliver regular reporting on program health, status, risks, and key milestones
• Lead issue mitigation planning and root-cause analysis for escalations
• Facilitate retrospectives and share results with relevant stakeholders
• Continuously identify opportunities to improve processes and standards

• Bachelor's degree or equivalent combination of education and experience
• 10+ years of progressive experience in program management, operations, or PMO leadership
• Proven experience delivering strategic projects and programs, ideally within an advertising or agency environment
• Advanced reporting and program-level financial management skills
• Strong familiarity with RFPs and rate cards, with the ability to advise on complex estimates and timelines quickly, even with limited information
• Advanced risk management and stakeholder management skills
• Ability to lead high-complexity, high-visibility projects and mentor others through ambiguity
• Strong team-building skills and the ability to form strategic cross-functional partnerships
• Familiarity with SalesForce, Monday.com, or similar tools a plus

HealthCentral is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Individuals seeking employment at HealthCentral are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Please note if you are applying to position at HealthCentral, we will never ask for you to purchase equipment as a condition of employment or require any paperwork from you prior to an offer being extended within our Paylocity system. For any questions or inquiries, please contact our HR team directly at hrteam@healthcentral.com.