Sales Operations Associate

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

The Sales Operations Associate is a key member of the commercial operations team, responsible for supporting sales effectiveness, contract management, and compliance activities. In this role, the Sales Operations Associate will manage excel databases/ contract repositories, and charge back reconciliation. 

POSITION QUALIFICATIONS

Knowledge, Skills, & Abilities: 

• Exceptional organizational skills, meticulous attention to detail.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong analytical background. 
• Ability to thrive in a fast-paced environment, ensuring operational accuracy and consistency across the sales process, contract execution, and reporting. 

Level of Experience: 

• 1-3 years of Customer Service or Sales Operations experience.
• Sales reporting and/or Finance background preferred. 

Level of Education: 

• Bachelor’s degree required.  

Travel:   

• As the business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

RFI/RFP Management

• Track, manage, and complete Requests for Information (RFIs) and Requests for Proposal (RFPs) in collaboration with cross-functional stakeholders.
• Ensure timely and accurate submission of all RFI/RFP documents, maintaining brand consistency and compliance with company standards.
• Develop and maintain a centralized database of prior submissions to streamline future responses.

Contract Lifecycle Management

• Oversee the full contract cycle, including review, execution, and implementation across all applicable systems and departments.
• Ensure contracts are accurately reflected in sales systems, pricing databases, and other operational tools.
• Collaborate with internal teams to ensure contract compliance and renewal tracking.

GPO Membership Maintenance

• Manage and maintain membership data for a single Group Purchasing Organization (GPO).
• Ensure timely updates, accurate roster alignment, and seamless communication between internal and external stakeholders.
• Prepare reports and summaries to track GPO performance and membership changes.

Compliance & Reporting

• Run regular compliance reports to identify and resolve discrepancies across contracts, pricing, and memberships.
• Develop analytical insights from compliance and performance data to support strategic decision-making.
• Maintain detailed documentation for audits and internal review processes.

Chargeback & Administrative Fee Processing

• Support chargeback validation and processing to ensure accuracy and timely resolution of discrepancies.
• Assist in administrative fee payout reporting, ensuring correct calculations and transparency.
• Coordinate with finance and sales teams to align on payment timelines and issue resolution.

OTHER RESPONSIBILITIES

• Uphold and embody AirLife’s values in all aspects of work.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. 
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.

Please note: The responsibilities outlined above are not exhaustive and may evolve over time. The role holder may be required to undertake additional duties as reasonably expected to meet the needs of the company.

Benefits

AirLife offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k), paid time off, paid holidays, bereavement leave, Employee Assistance Program resources, and medical leave benefits, subject to applicable eligibility requirements. Certain positions may also be eligible for bonus, commission, or other incentive compensation.