Cloud Engineer II

L2 Cloud Engineer

Role Overview

The L2 Cloud Engineer will be responsible for supporting, managing, troubleshooting, and implementing cloud infrastructure primarily on AWS. The role requires strong hands-on experience with cloud services, operating systems, networking, security, infrastructure automation, patching, and production support.

The engineer will handle escalations from L1, perform deeper technical troubleshooting, execute infrastructure changes, and support cloud environments across development, staging, and production.

Key Responsibilities

• Handle L2 BAU tickets, incidents, service requests, and infrastructure changes.
• Troubleshoot and resolve issues escalated from L1 engineers.
• Manage and support AWS infrastructure across multiple environments.
• Provision, configure, and troubleshoot Amazon EC2 instances.
• Support AWS networking components including:
  • VPC
  • Subnets
  • Route Tables
  • Security Groups
  • Network ACLs
  • Internet Gateways
  • NAT Gateways
  • Load Balancers
• Troubleshoot network connectivity between cloud resources and applications.
• Support and troubleshoot Amazon EKS infrastructure from a cloud/platform perspective.
• Support IAM users, roles, policies, and access-related issues.
• Perform SSL/TLS certificate management, renewal, installation, and troubleshooting.
• Manage and troubleshoot AWS infrastructure security configurations.
• Support Linux and Windows Server administration.
• Perform and coordinate:
  • Linux patching
  • Windows patching
  • Reboots
  • Health validation
  • Post-patching verification
• Troubleshoot server-level CPU, memory, disk, networking, and application connectivity issues.
• Work with Terraform for cloud infrastructure changes.
• Develop and modify Terraform configurations for standard infrastructure requirements.
• Review Terraform plans and troubleshoot Terraform deployment failures.
• Support infrastructure automation through Ansible.
• Participate in infrastructure upgrades, migrations, restoration, and disaster recovery activities.
• Support cloud backup and recovery activities.
• Perform root cause analysis for recurring infrastructure incidents.
• Participate in production support and on-call rotations.
• Work with DevOps, Application, Security, and Network teams during incident resolution.
• Maintain technical documentation, SOPs, runbooks, and operational procedures.
• Ensure cloud infrastructure follows security and operational standards.

Required Technical Skills

Strong hands-on knowledge of:

• AWS
• Amazon EC2
• Amazon EKS
• AWS IAM
• VPC
• Subnets
• Route Tables
• Security Groups
• Load Balancers
• Linux Administration
• Windows Server Administration
• Linux & Windows Patching
• Terraform
• Ansible
• SSL/TLS Certificates
• Cloud Networking
• Troubleshooting
• Monitoring
• Incident Management
• Backup & Recovery
• Production Support

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.