Bilingual Software Product Owner (100% remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

What You'll Do:

• Master the internal system and understand the complex issues underlying the team's work
• Structure and optimize a technical backlog to ensure alignment with product strategy, technical roadmap, and business objectives, ensuring items are well understood, properly sized, sequenced, and ready for delivery, broken down into small deliverable increments
• Maintain constant dialogue with end users and internal customers by gathering feedback, understanding their satisfaction, and adapting priorities to ensure ongoing alignment with business expectations
• Translate business needs, customer feedback, and product priorities into clear user stories, acceptance criteria, and backlog items
• Make informed decisions and provide clear priorities to the development team
• Define sprint objectives and support the team in progressive delivery during each iteration
• Actively participate in SAFe/Agile ceremonies — cycle and iteration planning, backlog refinement, demos, and inspection/adaptation activities
• Collaborate closely with a senior team of experts to shape, refine, and deliver product capabilities
• Represent the team to internal and external colleagues as the primary point of contact, communicating progress, challenges, and impacts with clarity
• Orchestrate resources and navigate multi-team dependencies by mobilizing the right people (from your team or others) and proactively managing blockers
• Support alignment of expectations regarding testing, quality, usability, and delivery across teams
• Prioritize and manage critical bugs and system fixes to maintain product stability, organizing rapid response to critical incidents, determining the best resolution strategy with the team, and identifying associated risks and blockers
• Validate and deliver quality — verify that work meets acceptance criteria and customer expectations
• Promote continuous improvement and contribute to Agile maturity within the team

What You Bring:

Technical Skills

• Fluency in both French and English, oral and written
• 5+ years' experience as a Software Product Owner, Scrum Master, or similar Agile role
• Experience managing and prioritizing a team backlog (Jira, Azure DevOps, or equivalent)
• Experience participating in PI planning or similar cross-team planning activities
• Interest or experience in actuarial science, pension plans, insurance, or financial services — OR a very strong ability to learn quickly in a complex and highly specialized technical domain
• Good understanding of Agile delivery practices
• Good understanding of the software development lifecycle, quality practices, and product delivery
• Ability to translate customer needs into clear user stories and acceptance criteria
• Ability to balance business value, technical feasibility, risk, and delivery capacity when prioritizing work
• Ability to clearly connect business objectives to backlog priorities

Soft Skills

• Learning Ability: You demonstrate curiosity and learn quickly while recognizing the expertise of those around you
• Clear Communication: You communicate effectively with stakeholders (business teams, Dev, QA, UX)
• Facilitation and Alignment: You build consensus among different perspectives and encourage the team to contribute to decisions
• Product Ownership: You demonstrate strong accountability for quality, customer value, and results

Assets

• Experience working in SAFe or large-scale Agile methodology
• In-depth knowledge of Agile tools such as Azure DevOps, Jira, or equivalent
• Experience delivering complex software products or digital solutions
• Previous experience with legacy systems or actuarial architectures

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.