Claims Adjuster - Associate

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We’re committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that’s both personal and professional.

Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we’re proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.

Job Summary:

Embrace is seeking a Claims Adjuster- Associate. The Claims Adjuster - Associate is responsible for providing exceptional service to pet parents by efficiently and accurately processing claims, handling medical documents, and ensuring high levels of customer satisfaction. This role includes direct communication with pet parents and veterinary clinics, through phone and email regarding claims-related questions.

In addition to their primary responsibilities, the Claims Adjuster - Associate assists other departments as needed by answering questions, providing insights, and completing claims-related tasks that support broader organizational goals. Collaboration and teamwork are essential components of this role, ensuring smooth operations across all areas of the company. This position requires a proactive and detail-oriented individual who accepts personal responsibility for their tasks and takes initiative to ensure projects are completed on time and to the highest standard.

Additional responsibilities may be assigned as needed, with clear communication, advance notice, and training provided to ensure success. This role is ideal for a motivated, compassionate professional who excels in balancing technical expertise, and customer service skills to support the company’s goals and mission.

The Claims Adjuster- Associate role offers a flexible schedule and requires occasional late adjuster shifts (4:00pm-8:00pm EST) as determined by the needs of the business.

Job Location: Remote - USA

Main Responsibilities:     

• Review, evaluate, and settle wellness, illness, and accident claims
• Calculate coverage amounts accurately and efficiently minimizing errors and processing time.
• Follow up with pet parents and veterinary clinics for additional required information as needed.
• Communicate efficiently with pet parents in response to all phone, email, or web inquiries about claim-related questions in an acceptable time frame as determined by the Claims Leadership Team.
• Achieve internal goals for processing efficiencies set by the Claims Leadership Team.
• Generate new ideas to improve current protocols, customer satisfaction, and service levels.
• Accept personal responsibility for your tasks and actions in the claims department. Follow-through with contacts, claims, and other tasks assigned to you.
• Seek appropriate assistance in completing tasks if you are unsure of the procedure or protocol.

Basic Qualifications: 

• High School Diploma/GED.
• Minimum of 3 years of experience in the veterinary field as a veterinary assistant or veterinary technician.

Preferred Qualifications: 

• Certified Veterinary Technician (CVT), Registered Veterinary Technician (RVT), or Licensed Veterinary Technician (LVT)

#LI-Remote

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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