Job Responsibilities:
- Provides technical expertise for pre-sales opportunities, installation, and post-sales maintenance of Commercial Services products, ensuring the systems function.
- Maintains competency in established area(s) of expertise through vendor and industry training. Liaison with manufacturers regarding product or applications upgrades.
- Gathers, and updates data pertaining to tools, resources, products, and applications on a regular basis.
- Develops and applies technology for customers’ use.
- Proactively develops innovative solutions and programs to enhance business opportunities.
- Provides active technical mentoring for the Sales, Solutions Engineering, and Delivery teams.
- Interface with senior-level customer contacts, identify customer needs, add technical expertise to customer proposals, handle objections appropriately, and deliver successful sales presentations adding value through industry knowledge and insight.
- Personally follows through on customer inquiries and requests, demonstrates responsiveness, and able to present highly technical topics included advanced products/applications and business solutions to large groups.
Skills, Knowledge, Abilities:
- Able to work remotely and independently as well as part of a team environment.
- Able to retrieve information and conduct research related to project completion and job responsibilities.
- Able to think analytically.
- Capable of establishing priorities and balancing multiple projects simultaneously.
- Encompasses project management skills from project start to finish.
- Performs work under general supervision.
- Handles complex issues and problems.
- Excellent written and verbal communication skills.
- Organized and detail-oriented.
- Able to build collaborative relationships.
- Able to read, write and interpret various correspondence, memos and instructions.
- Understanding of basic mathematical concepts, such as adding, subtracting, multiplying and dividing.
- Proficient in basic to intermediate computer software programs, such as Microsoft Office.
- Must have current driver’s license and/or passport.
- Ability to work overtime as necessary.
Qualifications:
- 2 or more years of experience in Estimation of Infrastructure cabling technologies.
- Ability to travel up to 10% of the time.
Supervisory Responsibility:
- This position has no supervisory responsibilities
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises. With a presence across the United States, Europe, India, Asia Pacific, the Middle East, and Latin America, Black Box serves businesses across financial services, technology, healthcare, retail, public services, and manufacturing. Supported by a global team of around 3,600 professionals and strategic partnerships with leading technology providers, Black Box delivers end-to-end solutions in network integration, digital connectivity infrastructure, data center buildouts, modern workplace solutions, and cybersecurity. Its Technology Products portfolio enhances business operations with cutting-edge solutions in AV, IoT, KVM, Networking, Infrastructure, and Cables. Black Box's recent achievements showcase phenomenal growth that aims to reach a $2 billion milestone in the next three years.
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