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Offshore Technical Support & API Implementation Specialist

Veem

Role overview

Qualifications

  • 3+ years in API implementation, technical onboarding, SaaS support, or another client-facing technical role
  • Hands-on REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI
  • Strong customer support ownership across phone, email, and live chat

Responsibilities

  • Support customers by phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization
  • Test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps
  • Balance queue coverage, multiple implementations, documentation, and follow-ups

Key facts

  • Remote from: South Asia
  • Full time
  • Mid-level (2-5 years)
  • API Integration Specialist
  • English

Hard skills

Other skills

  • Communication
  • Problem Solving

About the company

Veem logo

Veem

Digital Payments & Money Transfer

Trusted by more than 800,000 businesses in over 100 countries, Veem is the market leader in automating accounts payables and receivables for businesses. Started with the intention of making business payments as simple as sending an email, Veem has revolutionized the way businesses pay and get paid around the world by empowering business owners, accountants, and finance professionals to take control of their payment processes. Veem levels the playing field by providing enterprise-level payment tools to small businesses. Designed with data security and privacy in mind, Veem adheres to strict compliance, privacy and data protection practices. Services for senders in the US are delivered by Veem Payments Inc. under state money transmission licenses. Money movement services are brought to you by Veem Payments Inc., licensed as Money Transmitter by the New York State Department of Financial Services. See www.veem.com/licenses

Company details

Company typeSME
IndustryDigital Payments & Money Transfer
Company size51 - 200

Links

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Job description

Role: Offshore Technical Support & API Implementation Specialist
Location: South Asia
Employment Type: Full-time
Level: Intermediate
Compensation: Salary + Bonus + OTE + Health Benefits

About Veem
Veem is transforming global money movement. Traditional cross-border payments are slow, expensive, and opaque—we’ve built a platform that makes them seamless, transparent, and scalable.

Our solution combines global payments, FX optimization, and embedded financial tools to help businesses—from SMBs to large platforms—operate and grow internationally with confidence.

We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact.

Why Join Veem
* Impact: Help businesses move billions globally, more efficiently
* Growth: Be part of a fast-scaling fintech and embedded finance space
* Ownership: Contribute meaningfully and see results quickly
* Collaboration: Work cross-functionally across Product, Sales, and Ops
* Innovation: Shape the future of B2B payments

Role snapshot

Intermediate individual-contributor role blending frontline technical support with customer and partner API implementation. The hire will support customers by phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization.

Ideal candidate profile

  • 3+ years in API implementation, technical onboarding, SaaS support, or another client-facing technical role.
  • Hands-on REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI.
  • Can test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps.
  • Comfortable guiding both technical and business stakeholders through an integration.
  • Strong customer support ownership across phone, email, and live chat.
  • Organized enough to balance queue coverage, multiple implementations, documentation, and follow-ups.
  • AI experience: able to test/refine prompts, agents, or automated workflows and monitor quality.

Preferred background

  • Fintech, payments, banking, financial services, or another regulated environment.
  • Payment workflows: transaction processing, reconciliation, international payments, KYC, business verification. API monitoring, SQL, scripting, developer tools, middleware, or automation platforms.
  • Experience partnering with Engineering and writing high-quality technical issue reports or implementation documentation.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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