Fulfillment Coordinator, Medical Information

Company Description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

The Fulfillment Coordinator is responsible for the timely and accurate fulfillment of medical information response packages and literature requests within the United States. This role manages the daily fulfillment queue, prepares and ships approved response materials, maintains fulfillment documentation within Medical Information Management System, and supports inventory management activities. The Fulfillment Coordinator ensures all requests are processed in accordance with established service-level agreements, regulatory requirements, and company quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Print, pack, and prepare shipments in accordance with established procedures.
• Ensure timely fulfillment of inquiries in accordance with service-level agreements.
• Coordinate with shipping carriers to ensure timely delivery of orders.
• Monitor order status and proactively resolve fulfillment issues or delays.
• Maintain accurate records of inquiries and fulfillment activities within the Medical Information database.
• Perform quality checks to ensure responses are complete and accurate.
• Coordinate with Medical Information Specialists and other cross-functional stakeholders to support fulfillment activities and request follow-up when necessary.
• Generate and maintain operational reports and fulfillment metrics.
• Identify process improvement opportunities that enhance efficiency, quality, and customer satisfaction.
• Adhere to all applicable regulatory, pharmacovigilance, privacy, and compliance requirements.
• Maintain a clean, organized, and safe work environment.
• Support special projects and other operational tasks as assigned.
• Monitor and manage the daily Physical Fulfillment queue in Medical Information Management System.
• Update case statuses and maintain accurate fulfillment documentation, including shipment dates and tracking information.
• Perform periodic inventory counts and coordinate replenishment of approved materials and shipping supplies.
• Monitor fulfillment metrics and provide updates on backlog, turnaround times, and service-level performance.
• Support inspection readiness by maintaining complete and accurate fulfillment records
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Consistent with applicable disability, employment, and human rights laws in the jurisdictions in which EVERSANA operates, EVERSANA is committed to providing reasonable accommodations to qualified individuals with disabilities, unless providing such an accommodation would impose an undue hardship or disproportionate burden on EVERSANA. If reasonable accommodation is needed to perform the essential functions of your position, please contact Human Resources.

EXPECTATIONS OF THE JOB:

• Travel (10 %)
• Hours (20-29 Hours per week, days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: High school diploma or equivalent.
• Experience and/or Training
  • Strong attention to detail and commitment to quality.
  • Excellent organizational and time-management skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities while maintaining accuracy and compliance.
• Licenses/Certificates: none
• Technology/Equipment: Proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel.

​​​​​​PREFERRED QUALIFICATIONS:

• Education: Associate degree or equivalent.
• Experience and/or Training
  • Experience with shipping and mailing operations
  • Experience working with case management or CRM systems
  • Experience working in pharmaceutical, healthcare or other regulated environments preferred. 

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.  

Client Delight I own every client experience and its impact on results.  

Take Action I am empowered and empower others to act now.  

Grow Talent I own my development and invest in the development of others.   

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.  

Embrace Diversity I create an environment of awareness and respect.  

Always Innovate I am bold and creative in everything I do. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

Follow us on LinkedIn | Twitter