ServiceNow Developer Sr Principal

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Software Engineering

Job Qualifications:

Skills:

Collaboration, Communication, Design

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

Transform technology into opportunity as a ServiceNow Developer Sr Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Developer Sr Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Serve as Technical Lead for a team of ServiceNow Developers, providing hands-on technical direction and leadership across platform initiatives.
• Design and implement custom Agentic AI workflows, AI Agents, and Now Assist Skills to enhance conversational functionality within the Now Assist Panel.
• Develop intelligent AI-driven Service Desk solutions leveraging Agentic AI and Now Assist across Voice and Email support channels.
• Assess customer business needs and lead the delivery of platform-wide ServiceNow enhancements that modernize and automate Change Management processes while enabling external system integrations.
• Plan, lead, and execute the implementation and deployment of Service Operations Workspace to deliver a modern front-end experience for ITSM activities.
• Develop custom ServiceNow applications supporting program-level, customer-critical communications tracking.
• Lead and participate in high-level ServiceNow solution demonstrations for internal stakeholders and prospective customers.
• Design, develop, and maintain REST-based integrations with enterprise systems, including Oracle IDM, Oracle Databases, and GovDelivery.
• Design, develop, and maintain ServiceNow ITOM and CMDB capabilities, including data modeling, discovery, service mapping, and governance to ensure accurate and reliable configuration data across the enterprise.

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Sr Principal must have:
 

● Education: Technical Training, Certification(s) or Degree
 

● Experience: 8+ years of related experience
 

● Required Skills:

• Deep, proven expertise in developing and customizing ServiceNow applications, modules, and AI solutions/workflows
• Expert proficiency with integration methods like SOAP, REST, and web services, including integrations with enterprise systems like Oracle IDM, Oracle Databases, and/or GovDelivery
• Expert proficiency with ServiceNow's ITOM and CMDB modules and capabilities, including data modeling, discovery, service mapping, and/or governance
• Excellent scripting skill with at least one language – preferably JavaScript
• Experience serving as a technical lead for a development team with the ability to provide hands-on technical direction and leadership
• Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Effective analytical, problem-solving, and debugging skills
• Organizational and time management skills while working in a rapid software development environment
• Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers
• Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board
• Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots
• Ability to identify and learn new technologies quickly

● Required Certification:

• ServiceNow Certified Systems Administrator

● Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
 

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA

The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans