Director Enterprise Process Management

Company Overview

PCS Retirement, LLC, a subsidiary of FSG Parent L.P., is one of the nation's largest independent and conflict-free retirement solution providers in the industry. PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants representing more than $26 billion in assets under administration. PCS' comprehensive retirement solutions platform includes business development tools for financial advisors, a data-driven recordkeeping technology that supports all types of retirement plans [401(k), 403(b), 457, Cash Balance, Defined Benefit, Non-Qualified], individual retirement accounts (including payroll deduction IRAs), and health savings accounts. 

At PCS Retirement, we cultivate an environment built on trust, where every team member is empowered to take ownership and contribute to our shared vision. Through collaborative teamwork we foster growth, both personally and professionally, ensuring that together we exceed expectations and achieve remarkable success.  

To learn more, visit https://www.pcsretirement.com/

Job Summary

 The Director, Enterprise Process Management is a leadership role that is responsible for defining, documenting, managing, measuring and optimizing end-to-end business processes & data governance frameworks to ensure efficiency, quality, and alignment with organizational strategy. This role acts as a primary decision-maker for processes assigned by the VP of Enterprise Process Management and works closely with cross-functional teams—including Product, Sales, Data Management, Implementation, Operations, Services, and Technology — to drive transformation, continuous improvement and deliver measurable business outcomes. 

Job Responsibilities

• Identify opportunities to streamline workflows, eliminate waste, and improve quality.
• Lead root-cause analysis, gap assessments, and process mapping (e.g., Ishikawa Diagrams, SIPOC, etc.).
• Drive continuous improvement initiatives (Lean, Six Sigma, Kaizen) as appropriate.
• Co-Lead accelerated end to end Kaizen events and coordinate with appropriate business subject matter experts on execution and tracking of Just Do Its.
• Performance Measurement: Define process KPIs/SLAs and monitor performance using dashboards, analytics. and support the implementation of end-to-end process and department specific measurement scorecards (cascaded to the desktop).
• Actively partner with established Process Leads in Ops & Service to define and transition end to end improvements to them for execution.
• Perform Process Inventory and Process Maturity assessments.
• Lead process-related change initiatives, including training, communication, and adoption.
• Collaborate with IT and Product teams on system enhancements, automation, and digital transformation.
• Mentor/Coach business partners, as appropriate, on measurement, end to end process improvement approach, and how to drive and track improvements. 

• Bachelor’s degree in Business, Operations, Engineering, or related field.
• 5-7+ years of experience in process management, data governance, operations, business analysis, or similar role(s).
• Experience with process improvement methodologies (Lean, Six Sigma, BPM).
• Knowledge of 401k plans and/or 403b, 457 plans, as well as basic understanding of the full suite of retirement products and services.
• Proficiency with the following Microsoft Apps: Visio, Excel, PowerPoint, Word and working knowledge of Workflow tools/applications.
• Working knowledge of Salesforce and Reporting tools/features.
• Demonstrated experience driving successful business transformation with sustained measurable results.
• Ability to work independently and in a team environment.
• Ability to influence without authority and manage cross-functional teams.
• Change management and Conflict Resolution skillset.
• Excellent communication, facilitation, and stakeholder-management abilities.
• Strong Analytical and Problem-Solving Skills.
• Strong organizational and time management skills to prioritize workflow and ensure duties and projects are completed by deadlines.
• Experience with creation and execution of Cost Benefit Analysis (CBA).

Remote Work Information

For all virtual remote positions, in order to ensure employees can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 50 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Please ensure that you are able to meet these expectations before applying.

Compensation Information

The average salary for this position is expected to be between $165,000 and $175,000/year however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We do not anticipate candidates to be paid at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, medical, dental, vision, life insurance, short and long term disability, paid-time off, etc. For more information, please visit pcsretirement.com/careers

Additional Information

As an employer, PCS believes our success depends on diversity, inclusion, and mutual respect among our team members. We want to look like our customers, and we recruit, develop, and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions based on business need, merit, capability, and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.