Administrative Specialist I

About OpenEd
At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)
Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 79 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:

• Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families.

• Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently.

• I Did > We Should – Action over theory; bring experiments, not just opinions.

• Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy.

• Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere.

• Fast AND World Class – Speed doesn’t compromise quality.

• Strong Opinions, Weakly Held – Advocate passionately, adjust readily.

• Make Others Famous – Elevate your colleagues, partners, and community.

We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, KY, MA, MD, MN, MO, MT, ND, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.

About the Role

The Administrative Specialist I is responsible for learning and accurately executing established administrative processes, systems, and workflows that enable the Learning Division to operate effectively.

This role provides administrative support across the division, helping ensure that established processes are completed accurately, consistently, and on time.The ideal candidate is highly organized, detail-oriented, dependable, and eager to learn new processes and tools. They take pride in completing work accurately, meeting deadlines, and following established procedures.

Core Areas of Responsibility

Evidence of Engagement

• Execute established processes for collecting, maintaining, monitoring, and reporting Student Engagement data, ensuring information is accurate and up to date.
  

Student Records & Compliance

• Complete established administrative processes related to student records, documentation, compliance requirements, and data integrity, ensuring information remains accurate, accessible, and up to date.
  

Division Metrics & Reporting

• Complete recurring reporting processes and update dashboards, scorecards, records, and performance metrics according to established procedures and timelines.
  

Rhythm of Business

• Support recurring operational cadences, communications, planning cycles, leadership support activities, and follow-through processes by completing assigned tasks accurately and on schedule.

Productivity Tools & Operational Systems

• Use and maintain administrative systems, documentation, workflows, and productivity tools according to established processes and guidelines.

Process Execution & Support

• Learn and consistently follow established administrative processes across the Learning Division. Identify and communicate process issues, errors, or recurring challenges to the appropriate team member or manager.
  

Success Metrics

Success in this role will be measured by:

• Accuracy and timely completion of assigned administrative processes

• Quality and consistency of reporting and data entry

• Consistent adherence to established processes, procedures, and deadlines

• Timely identification and escalation of errors, exceptions, or process issues

• Positive feedback from leaders, educators, families, and cross-functional partners
  

Who You Are

• Highly organized and exceptionally detail-oriented.

• Comfortable managing multiple priorities and deadlines simultaneously.

• A strong communicator who keeps stakeholders informed and follows through on commitments.

• Comfortable learning and following established processes and procedures.

• A dependable problem-solver who knows when to ask questions and escalate issues.

• Comfortable learning new tools, systems, and workflows.

• Motivated by doing accurate, reliable work that helps the team operate effectively.

• Someone who takes pride in operational excellence, accuracy, and reliability.

• Energized by supporting others and helping teams succeed.
  

This Role Will Excite You If...

• You enjoy creating order from complexity and keeping things organized.

• You enjoy learning new tools, processes, and responsibilities.

• You find satisfaction in completing detailed work accurately and on time.

• You like having clear responsibilities and taking ownership of your assigned work..

• You enjoy coordinating many moving pieces while maintaining accuracy and attention to detail.

• You want your work to have a meaningful impact on the experience of students, families, educators, and leaders.

• You thrive in environments that are growing, evolving, and continuously improving.
  

Reporting Line

This role reports to the Office Manager, Learning Division.

EEO Statement

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

OpenEd participates in E-Verify.