Bilingual Health Related Travel Analyst

Position Type:

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Your everyday with us:
 

The Medical Authorization Centre (MAC) within Federal Administered Programs is a centre of expertise specializing in the authorization and reimbursement of health benefits as well as health related travel (HRT).

As an HRT Analyst, you will develop a high level of knowledge in the HRT program. HRT is a program available to eligible Veteran clients providing direct transportation to and from medical appointments and/or treatment centres with approved health care professionals. 

You will have the ability to choose varying shifts between the operational hours of 7am and 5pm, Monday to Friday.  You will also have potential opportunity to work from home, if requirements are met.

We also offer:

• Comprehensive health and dental plan that is 100% employer paid effective on your first day

• Permanent full-time position with opportunity to grow in a well-established organization

• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program. 

• 100% employer-matched Defined Contribution Pension Plan

• Monday to Friday shifts and no weekends

• We offer an extensive virtual paid training program, ensuring you are prepared for your new career

• Opportunities for career development and advancement

• Emphasis on work life balance, providing a personal wellness account, health resources and fitness center discounts

• Currently our analysts are working from home; we will be providing the necessary equipment you will need to get started

Superstars on our team:

• Professionally and expediantly handle client requests for authorization and reimbursement of health related travel

• Liaise directly with clients, medical consultant(s) and health care professionals for clarifications on requests

• Are committed to excellence in customer service; providing the highest level of dedication in all service areas

What you need to succeed:

• The ability to review, analyze and process requests from clients for reimbursement of health related travel as per established criteria

• You are a good communicator – through email and phone, you are clear, concise and friendly

• The ability to organize work and information to ensure requests are processed accurately and efficiently

• Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously

• The ability to correspond with clients, medical consultants, health care professional and stakeholders, through various means of communication

• The ability to work quickly and accurately under pressure of time restraints

• You are able to concentrate and have high attention to detail while using a computer for prolonged periods of time

• The ability to work on your own and as a team member

• Those who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be very successful in our environment
  
  Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status. 
  
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Pay Range:

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.  

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.