Marketplace Channel Manager

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands including Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We’re passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home décor dreams to life with stunning, on-trend pieces.

We are seeking a new member to join our Ecommerce team. Are you ready to be part of something amazing?

Role Overview

The Channel Manager is responsible for managing and optimizing Maxwood’s presence across key third-party marketplaces, including Walmart, Target Plus, Best Buy, Lowe’s, Kohl’s, Amazon, Wayfair, and Bed Bath & Beyond. This role plays a critical part in driving marketplace growth through effective product merchandising, platform management, performance analysis, and cross-functional collaboration.

The ideal candidate is detail-oriented, highly organized, and passionate about ecommerce. They thrive in a fast-paced environment and enjoy identifying opportunities to improve marketplace performance and customer experience.

Responsibilities

Marketplace Operations

• Manage product listings, content, and promotional strategies across third-party marketplaces

• Ensure product detail pages are optimized for visibility, accuracy, and conversion

• Monitor catalog health and maintain high-quality marketplace content standards

Platform Management & Optimization

• Work within Mirakl and ChannelAdvisor platforms to onboard products, manage listings, troubleshoot issues, and maintain compliance

• Utilize marketplace seller portals to manage catalog performance and identify growth opportunities

• Support ongoing optimization efforts across marketplace channels to improve performance and efficiency

Cross-Functional Collaboration

• Partner with Marketing, Supply Chain, Product, and Creative teams to ensure alignment on inventory, pricing, promotions, and brand standards

• Collaborate with external marketplace account representatives to identify opportunities and resolve escalations

• Coordinate marketplace initiatives and ensure timely execution across departments

Performance Monitoring & Reporting

• Track sales trends, performance metrics, and marketplace KPIs

• Identify areas of opportunity and risk across marketplace channels

• Develop regular reporting and provide actionable insights to support business decisions and channel growth

Compliance & Account Health

• Ensure adherence to marketplace policies, listing requirements, and customer service standards

• Proactively address compliance issues and account health concerns

• Maintain marketplace best practices and platform-specific requirements

What Success Looks Like

• Consistent growth across key marketplace channels

• Optimized product content and marketplace visibility

• Strong catalog health and platform compliance

• Data-driven recommendations that improve channel performance

• Effective cross-functional collaboration and execution

• Accurate reporting and actionable business insights

Requirements

• 3+ years of experience managing third-party marketplace accounts such as Walmart, Target Plus, Best Buy, Lowe’s, Kohl’s, Amazon, or Wayfair

• Hands-on experience with Mirakl-powered marketplaces strongly preferred

• Experience with product listing optimization, digital merchandising, and marketplace growth strategies

• Familiarity with marketplace tools such as ChannelAdvisor, Salsify, Feedonomics, CommerceHub, or similar platforms

• Strong attention to detail and organizational skills

• Excellent communication and project management abilities

• Data-driven mindset with the ability to analyze performance and identify opportunities

• Advanced Excel skills and experience working with reporting or business intelligence tools

Preferred Qualifications

• Experience managing both first-party (1P) and third-party (3P) marketplace relationships

• Background in retail, consumer goods, or ecommerce

• Bachelor's degree in Business, Marketing, or a related field

• Experience with Shopify or other DTC ecommerce platforms

Core Competencies

• Detail-oriented and highly organized

• Self-motivated and proactive

• Strong analytical and problem-solving skills

• Collaborative and team-oriented

• Comfortable managing multiple priorities in a fast-paced environment

• Adaptable and solution-focused

• Professional and confident communicator

Benefits

• 401(k) with company match

• Dental Insurance

• Employee Assistance Program

• Flexible Schedule

• Flexible Spending Account

• Health Insurance

• Life Insurance

• Vision Insurance

• Paid Time Off

Work Location

Daniel Island, SC