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ServiceNow ITOM Architect

Spyrosoft

Role overview

Qualifications

  • Proven experience as ServiceNow Architect / Senior Consultant
  • Strong hands-on expertise in ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, CMDB
  • Excellent understanding of ServiceNow platform architecture
  • Ability to lead workshops and engage with senior stakeholders

Responsibilities

  • Own end-to-end architecture and solution design within the ServiceNow platform
  • Lead ITOM initiatives including Discovery, Service Mapping, Event Management, CMDB
  • Define technical standards, best practices, and governance models
  • Collaborate with stakeholders to align platform capabilities with business objectives

Key facts

  • Remote from: Poland
  • Full time
  • ServiceNow Architect
  • English

Hard skills

Other skills

  • Analytical Skills
  • Problem Solving
  • Collaboration

About the company

Spyrosoft logo

Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We bring our clients' ideas to life by recognising their problems and formulating effective and thorough solutions for the automotive, geospatial, industry 4.0, employee education and financial sectors. Our winning formula combines specialist market knowledge, superior technical expertise and a flexible, pragmatic approach to achieving goals. Our business units, focused on specific sectors, are designed to reassure clients that we know the opportunities and constraints they face in their industry. We turn problems into prospects. We have a unique approach and are guided by transparency and authenticity: our actions match our values. We pride ourselves on our expertise, and we constantly broaden it by participating in technological meetups, courses, and conferences. But that’s not all – we also believe that building trust and business relationships requires a personal approach. We customise everything we do to meet the requirements of our clients.

Company details

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Job description

Role Overview

We are looking for an experienced ServiceNow ITOM Architect to lead the design, architecture, and implementation of enterprise-scale ServiceNow solutions. This role requires deep expertise in IT Operations Management (ITOM) and the ability to translate business needs into scalable, secure, and high-performing platform architectures.

Key Responsibilities

  • Own end-to-end architecture and solution design within the ServiceNow platform

  • Lead ITOM initiatives including Discovery, Service Mapping, Event Management, CMDB

  • Define technical standards, best practices, and governance models

  • Collaborate with stakeholders to align platform capabilities with business objectives

  • Guide development teams and perform architectural reviews

  • Ensure performance, scalability, and security of solutions

  • Support pre-sales activities when required (estimations, solution proposals)

Required Experience & Skills

  • Proven experience as ServiceNow Architect / Senior Consultant

  • Strong hands-on expertise in ServiceNow ITOM modules:

    • Discovery

    • Service Mapping

    • Event Management

    • CMDB & CSDM

  • Excellent understanding of ServiceNow platform architecture

  • Experience integrating ServiceNow with external systems

  • Ability to lead workshops and engage with senior stakeholders

  • Strong analytical and problem-solving skills

Language Requirements

  • English level: C1 (advanced / fluent) – mandatory
    (ability to work with international clients & teams)

Nice to Have

  • ServiceNow Certified System Administrator / CIS-ITOM / CTA

  • Experience with cloud environments (AWS / Azure / GCP)

  • Knowledge of ITIL / Agile frameworks

  • Pre-sales / client-facing experience

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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