Service Contract Analyst - Remote

Genesis10 is currently seeking a Service Contract Analyst - Remote position with a Global Medical Technology Company located in Pennsylvania. This is a 6+ month contract opportunity.

The Service Contract Analyst will be a strategic, data-driven business partner responsible for growing service contract offerings for medical device customers. This pivotal role aligns sales and marketing efforts to drive revenue, enhance customer retention, and optimize contract performance by managing renewals, warranty expirations, and generating new contract revenue.

Responsibilities:

• Support achievement of annual service contract revenue and profitability targets
• Partner with Finance to ensure accurate invoicing, billing adjustments, and revenue recognition
• Conduct historical contract research, financial analysis, and cost modeling for ROI purposes
• Assist with pricing strategy and development of service contract proposals
• Develop and execute data-backed strategies to increase contract penetration and renewal rates
• Identify and lead efforts to drive coming off warranty attachment rates > 90 days in advance
• Partner with cross functional partners to develop and implement new service offerings
• Identify root causes, evaluate solutions, and recommend enhancement upgrades to provide a more efficient service process
• Drive sustainable process improvements to optimize contract performance and customer experience
• Mentor teammates, support new hire onboarding, and participate in departmental training

Requirements:

• Serve as a Subject Matter Expert (SME) on ERP and CRM systems and related processes
• Independently manage special projects with minimal supervision
• Flexibly support additional responsibilities as needed to meet evolving business needs
• Experience in a strategic, data-driven business partner role aligning sales and marketing efforts
• Proven ability to drive accountability for renewals, warranty expirations, and additional coverage

Pay range: $10.03 - $20.03 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.