#699 - Infrastructure Engineer (Infra Foundations)

BlueCloud is a Snowflake Elite Partner and the 2026 CoCo Catalyst Snowflake Partner of the Year. We help enterprise organizations move from fragmented legacy systems to unified, AI-ready Snowflake platforms — delivering data migration, engineering, governance, BI & analytics, and AI/ML solutions 40–50% faster than traditional approaches.

With 450+ Snowflake consultants, 200+ enterprise transformations under our belt, and a 100% Snowflake focus, we combine advisory-led thinking with AI-powered accelerators to turn months of work into weeks of results. Our clients span Financial Services, Healthcare & Life Sciences, Retail, Manufacturing, Energy, and more — and the outcomes speak for themselves: 97% faster reports, 40% fraud reduction, $1.5M in client savings, and 10× client growth.

We don't just strategize — we execute.

Our client’s Infra Foundations team owns the foundational layer that every other infrastructure team builds on: AWS account provisioning, human IAM access, core networking, the IaC frameworks and workflows, and the automation that provisions and tears down entire stacks and environments. 

We are looking for an Infrastructure Engineer to be the team's front line for triage and keep-the-lights-on work, fielding questions from fellow infrastructure teams and handling routine operational requests so the team can stay focused on its roadmap. This is a hands-on individual contributor role well suited to someone who enjoys unblocking others, automating away triage tickets, and keeping foundational systems running smoothly.

Responsibilities

• Serve as the first point of contact for other infrastructure teams, owning the incoming request and ticket queue: answer questions, unblock teams on Infra Foundations tooling and workflows, triage by urgency and impact, resolve routine items directly, and escalate the rest with clear context.
• Handle routine KTLO activities: human IAM access and role requests (following Security's least-privilege guardrails), AWS quota increase requests, SFTP access grants for partners and merchants, and standard IaC changes through the existing GitHub and Spacelift workflows.
• Troubleshoot core networking issues (VPC connectivity, routing, DNS, and interconnectivity between accounts and services), escalating deeper faults with clear diagnostics.
• Execute recurring operational tasks such as AMI patching cycles and configuration management runs (Ansible), following established runbooks. 
• Reduce toil on common, recurring requests by extending the team's triage engine with AI skills and by improving self-service through updated runbooks, documentation, and FAQs.

Qualifications

• 3-5 years of infrastructure, DevOps, or systems engineering experience in a cloud environment.
• Hands-on experience with AWS fundamentals (accounts, IAM, VPC networking, EC2).
• Working familiarity with Infrastructure-as-Code (Terraform, Spacelift, or equivalent) and Git-based workflows.
• Comfortable operating a request or ticket queue and communicating clearly with engineers across teams.
• Strong troubleshooting instincts and good judgment on when to resolve versus escalate.
• A service-oriented mindset and genuine interest in unblocking others and reducing operational toil.
• Familiarity with configuration management (Ansible or similar) and standard incident response practices is a plus.